SMB Sales Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Job Description:

Key Responsibilities

• Leadership & Strategy: Execute on our comprehensive market sales strategy to maximize sales conversion, accelerate revenue growth, and enhance customer satisfaction.
• Team Management: Lead, mentor, and develop a team of sales representatives, fostering a high-performance culture that drives results.
• Sales Execution: Optimize pipeline handling processes to improve efficiency and conversion rates while ensuring a seamless merchant experience.
• Cross-Functional Collaboration: Work closely with marketing, customer success, product, and partner teams to refine outbound opportunity inventory, qualification, and nurturing strategies.
• Performance Management: Utilize data-driven insights and sales metrics (e.g., conversion rates, average deal size, sales performance and pipeline velocity) to measure success and implement continuous improvements.
• Process Optimization: Leverage automation, CRM tools, and AI-driven insights to enhance sales effectiveness and reduce lead-to-live time.
• Stakeholder Engagement: Communicate sales performance, opportunities, and challenges to senior leadership, aligning with overall business objectives.
• Forecasting: Provide data-driven forecasts to senior leadership based on historical trends, pipeline engagement, and market insights to support strategic planning and decision-making.

Qualifications & Experience

• Bachelor's degree in Business, Marketing, or a related field; MBA preferred.
• 8+ years of experience in sales leadership, with a strong track record in outbound sales or inside sales.
• Proven experience in managing and scaling high-performing sales teams in a fast-paced, data-driven environment.
• Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
• Exceptional communication and stakeholder management skills.
• Experience in fintech, payments, or e-commerce is a plus.
• Proficiency in CRM tools (e.g., Salesforce) and sales enablement technologies.

• Fluent German and English is required for the role.

Why Join Us?

At PayPal, we believe in democratizing financial services to empower businesses worldwide. As a Sales Manager, you will have the opportunity to drive meaningful impact, work with talented professionals, and be part of an innovative and customer-focused culture.

If you're passionate about sales leadership, driving growth, and shaping the future of digital commerce, we invite you to apply and be part of our journey.

Preferred Qualification:

Subsidiary:

Travel Percent:

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.