Software Engineer (AI & Quality Platforms), Retail and Marcom Engineering

Apple's Marcom Platform & Services Quality Engineering team is seeking a full-stack Software Engineer to transform internal tools into a comprehensive quality platform. This role involves developing shared services, APIs, and evaluation pipelines for development, QE, and production. The engineer will leverage modern AI/ML to enhance automated test coverage, reduce flakiness, and accelerate CI signal, supporting high-visibility product launches for millions of customers globally. Responsibilities include rapid prototyping, aligning engineering efforts with business outcomes, and building scalable quality orchestration, retrieval, and evaluation harnesses.

Must Have

• Build LLM-assisted quality capabilities (test plans/cases, self-healing tests, flaky test detection, change-impact analysis)
• Design a retrieval layer (embeddings + vector search) over specifications, PRs, logs, and historical test artifacts
• Own AI-driven testing: create test sets, set CI gates, alert on regressions, report accuracy/coverage/hallucinations/latency/cost
• Design and develop platform APIs for automation frameworks
• Proficiency in Node or Python
• Experience building an automation framework or test infrastructure
• Shipped an internal or external LLM-powered capability
• Designed and operated REST/GraphQL services and data flows
• Solid integration-testing practice
• Experience in CI/CD (e.g., GitHub Actions/Jenkins/Harness) and Docker

Good to Have

• 8+ years as a Software Engineer and 5+ years in automation & validation
• Experience with cross-platform automation frameworks (web, native, APIs)
• Experience reducing flake and improving time-to-signal via heuristics/stats
• Retrieval/RAG depth: metadata filtering, chunking, index design, re-ranking, evaluation
• Familiarity with vector databases (e.g., Qdrant, Pinecone, OpenSearch) and embeddings
• Strong Python for ML/LLM workflows
• Advanced TypeScript and Node for platform services
• Kubernetes and infrastructure-as-code exposure
• Expertise in mocking / dependency injection
• Ability to explain complex systems simply to engineers and non-engineers

Perks & Benefits

• Opportunity to become an Apple shareholder through discretionary employee stock programs
• Ability to purchase Apple stock at a discount via Employee Stock Purchase Plan
• Comprehensive medical and dental coverage
• Retirement benefits
• Range of discounted products and free services
• Reimbursement for certain educational expenses (tuition) related to career advancement at Apple
• Eligibility for discretionary bonuses or commission payments
• Eligibility for relocation assistance

Marcom is Apple’s creatively led team behind consumer marketing worldwide. The Marcom Platform & Services Quality Engineering team is seeking a full-stack Software Engineer to turn internal tools into a quality platform—shared services, APIs, and evaluation pipelines—for development, QE, and production. You’ll apply modern AI/ML to expand automated coverage, cut flakiness, and speed CI signal. Our work supports high-visibility launches for millions of customers in 100+ languages.

As a Software Engineer, you’ll prototype quickly, tie engineering to business outcomes, and balance rigor with AI-driven velocity. You’ll build and extend the quality platform—orchestration, retrieval, evaluation harnesses, and APIs—that scales quality across the portfolio.

• Build LLM-assisted quality capabilities that generate test plans/cases from specs and code changes, implement self-healing tests, detect flaky tests, and perform change-impact analysis.
• Design a retrieval layer (embeddings + vector search) over specifications, PRs, logs, and historical test artifacts to power internal QA copilots and developer experiences.
• Own how we test using AI—create test sets, set CI gates, alert on regressions—and report accuracy, coverage gains, hallucinations, latency, and cost.
• Design and develop platform APIs for use in automation frameworks.

• Requires Bachelor’s degree in Computer Science, a technical field or a minimum of 5 years of relevant work experience.
• Proficiency in Node or Python and ability to read/write the other.
• Experience building an automation framework (e.g., Selenium, Jest, Playwright) or test infrastructure for at least one platform (web, native, or APIs).
• Shipped an internal or external LLM-powered capability (e.g., prompting with tool/function calls, automated evals, or CI gating; understands accuracy/latency/cost trade-offs).
• Designed and operated REST/GraphQL services and data flows that feed automation/test systems; solid integration-testing practice.
• Experience in CI/CD (e.g., GitHub Actions/Jenkins/Harness) and Docker.

• 8+ years as a Software Engineer and 5+ years in automation & validation.
• Cross-platform automation frameworks across web, native, and APIs; experience reducing flake and improving time-to-signal via heuristics/stats.
• Retrieval/RAG depth: metadata filtering, chunking, index design, re-ranking, evaluation; familiarity with vector databases (e.g., Qdrant, Pinecone, OpenSearch) and embeddings.
• Strong Python for ML/LLM workflows; advanced TypeScript and Node for platform services.
• Kubernetes and infrastructure-as-code exposure.
• Expertise in mocking / dependency injection.
• Ability to explain complex systems simply to engineers and non-engineers.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $181,100 and $272,100, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

Apple accepts applications to this posting on an ongoing basis.