Software Engineer - Expert Team

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We’re looking for an energetic engineer to join our team building a highly scalable and performant Knowledge Management Platform that is a cloud-native microservices based application using cutting edge technologies of GenAI and RAG to significantly improve Customer Experience. Our team of talented engineers work in a highly collaborative environment utilizing continuous integration and weekly releases to produce high-quality code in small iterations.

Key Responsibilities:

1. Software Development:

1. Write, test, and maintain code for the CXone Expert Knowledge Management Platform.

2. Implement features and fix bugs based on requirements and business priorities.

3. System Design:

4. Collaborate with DevOps, Sr Engineers, and Architects to design high-performance and scalable software applications Testing and Debugging:

1. Develop comprehensive unit, integration, and system tests to ensure quality.

2. Identify, troubleshoot, and fix software defects.

6. Collaboration:

1. Work with cross-functional teams, including product managers, UI/UX designers, and other engineers.

2. Participate in code reviews and provide constructive feedback.

8. Documentation:

1. Create technical documentation for reference and reporting.

2. Maintain software and system documentation.

10. Research and Innovation:

1. Stay updated on emerging technologies and industry trends.

2. Implement best practices to improve efficiency and scalability.

About the team:

The team works closely with Product, QA and DevOps teams on projects. We focus heavily on unit and integration testing. Our QA testing is automated, helping us maintain high quality in our software and catch defects early in the development cycle. We work in two-week sprints utilizing continuous integration and weekly deployments. We use serverless solutions on AWS when possible. We focus on high availability for our services, minimizing downtime, and service interruptions. We’re constantly optimizing our performance and resource consumption.

How will you make an impact?

• Designing, developing, testing, and maintaining software systems and applications following Agile SDLC standards and best practices.
• Applying engineering principles to solve challenging problems.
• Creating efficient, scalable, and maintainable software solutions.
• Determining solution feasibility by evaluating and analyzing business requirements
• Generating technical solution write-ups while collaborating with Senior Engineers and Architects.
• Implementing new features according to the requirements and acceptance criteria.

Skills and Qualifications:

1. Technical Skills:

• 3-5 years of experience as a software engineer building applications in C#.NET.
• Experience with Front-end Development using web standards, HTML, JavaScript, and CSS.
• Knowledge of databases (SQL, NoSQL) and cloud platforms like AWS or Azure.
• Experience with unit testing and test frameworks like Selenium and Playwright.
• Working knowledge with PHP.
• Working knowledge of REST APIs and network programming.
• Comfortable working in an Agile Scrum based software development environment.
• Comfortable working with remote team members across time zones.
• Comfortable working with AWS cloud infrastructure.

1. Problem-Solving Skills:

• Strong analytical and troubleshooting abilities.
• Ability to debug complex systems effectively.

1. Soft Skills:

• Good communication and teamwork abilities.
• Time management and adaptability to handle deadlines and evolving priorities.

What are the technologies and tools we use?

• AWS Services (e.g. IAM, SNS/SQS, CloudFront, DynamoDB, Lambda, CloudFormation, …)
• JavaScript tools, such as gulp and yarn
• Node.js
• CSS
• HAProxy
• PHP
• REST APIs
• GitHub
• C#.NET
• AmazonAurora
• Amazon RDS/MySql database
• Docker and Kubernetes (AWS EKS, ECS/Fargate)
• Snowflake data warehouse
• Looker for business intelligence
• ElasticSearch/OpenSearch
• Continuous Integration/Continuous Deployment (CI/CD) using Jenkins
• Visual Studio, Rider, or VS Code on Windows, Mac, or Linux

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Benefits at NICE Bolivia:

• Work with the most modern technologies.
• Clear career path supported by different free learning tools.
• Obtain certifications to advance your career.
• Collaborate with global work teams.
• Participate in local and global activities and events.
• Enjoy the flexibility of hybrid work, combining the best of both worlds.
• Engage in exciting competitions and contests.
• Improve your language skills with English support.
• Secure a permanent employment contract.
• Benefit from a company legally constituted in Bolivia and receive full social benefits