Software Engineer II

2 Months ago • All levels • Software Development & Engineering

Job Summary

Job Description

Join Zuora’s Operations team, where you’ll be instrumental in maintaining the reliability, scalability, and performance of our SaaS platform. This role involves proactive service monitoring, incident response, infrastructure service management, and ownership of internal and external shared services to ensure optimal system availability and performance. You will work alongside a team of skilled engineers dedicated to operational excellence through automation, observability, and continuous improvement. In this cross-functional role, you’ll collaborate daily with Product Engineering & Management, Customer Support, Deal Desk, Global Services, and Sales teams to ensure a seamless and customer-centric service delivery model. You will design and implement operational best practices, contribute to service provisioning strategies, and drive innovations that enhance the overall platform experience.
Must have:
  • Hands-on experience with Linux Servers Administration.
  • Experience with containerization and orchestration using Docker and Kubernetes.
  • Working with messaging systems like Kafka and ActiveMQ, databases like MySQL and Oracle, and caching solutions like REDIS.
  • Understanding and applying AI/ML techniques in operations.
  • Solid track record in incident management and root cause analysis.
  • Proficient in developing and maintaining CI/CD pipelines with a strong emphasis on observability, performance, and reliability.
  • Monitoring and observability using Prometheus, Grafana, and OpenTelemetry.
Good to have:
  • Red Hat Certified System Administrator (RHCSA) – Red Hat
  • AWS Certification
  • Certified Associate in Python Programming (PCAP) – Python Institute
  • Docker Certified Associate (DCA) or Certified Kubernetes Administrator (CKA)
  • Good knowledge of Jenkins
  • Advanced certifications in SRE or related fields
Perks:
  • Competitive compensation, corporate bonus program, performance rewards and retirement programs
  • Medical insurance
  • Generous, flexible time off
  • Paid holidays, “wellness” days and company wide end of year break
  • 6 months fully paid parental leave
  • Learning & Development stipend
  • Opportunities to volunteer and give back, including charitable donation match
  • Free resources and support for your mental wellbeing

Job Details

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of

doing business that are better for people, companies and ultimately the planet. It’s an

approach resulting from the shift to the Subscription Economy that puts customers first

by building recurring relationships instead of one-time product sales and focuses on

sustainable growth. Through our leading expertise and multi-product suite, we are

transforming all industries and working with the world’s most innovative companies to

monetize new business models, nurture subscriber relationships and optimize their

digital experiences.

The Team & Role

Join Zuora’s high-impact Operations team, where you’ll be instrumental in maintaining

the reliability, scalability, and performance of our SaaS platform. This role involves

proactive service monitoring, incident response, infrastructure service management,

and ownership of internal and external shared services to ensure optimal system

availability and performance.

You will work alongside a team of skilled engineers dedicated to operational excellence

through automation, observability, and continuous improvement. In this cross-functional

role, you’ll collaborate daily with Product Engineering & Management, Customer

Support, Deal Desk, Global Services, and Sales teams to ensure a seamless and

customer-centric service delivery model.

As a core member of the team, you’ll have the opportunity to design and implement

operational best practices, contribute to service provisioning strategies, and drive

innovations that enhance the overall platform experience. If you’re driven by solving

complex problems in a fast-paced environment and are passionate about operational

resilience and service reliability, we’d love to hear from you.

Our Tech Stack: Linux Administration, Python, Docker, Kubernetes, MySQL, Kafka,

ActiveMQ, Tomcat App & Web, Oracle, Load Balancers, REDIS Cache, Debezium,

AWS, WAF, LBs, Jenkins, GitOps, Terraform, Ansible, Puppet, Prometheus, Grafana,

Open Telemetry

In this role you’ll get to

Architect and implement intelligent automation workflows for infrastructure

lifecycle management, including self-healing systems, automated incident

remediation, and configuration analomy detection using Infrastructure as Code

(IaC) and AI-driven tooling.

Leverage predictive monitoring and anomaly detection techniques powered by

AI/ML to proactively assess system health, optimize performance, and preemptservice degradation or outages.

Lead complex incident response efforts, applying deep root cause analysis

(RCA) and postmortem practices to drive long-term stability, while integrating

automated detection and remediation capabilities.

Partner with development and platform engineering teams to build resilient CI/CD

pipelines, enforce infrastructure standards, and embed observability and

reliability into application deployments.

Identify and eliminate reliability bottlenecks through automated performance

tuning, dynamic scaling policies, and advanced telemetry instrumentation.

Maintain and continuously evolve operational runbooks by incorporating machine

learning insights, updating playbooks with AI-suggested resolutions, and

identifying automation opportunities for manual steps.

Stay abreast of emerging trends in AI for IT operations (AIOps), distributed

systems, and cloud-native technologies to influence strategic reliability

engineering decisions and tool adoption.

Who we’re looking for

Hands-on experience with Linux Servers Administration and Python

Programming.

Deep experience with containerization and orchestration using Docker and

Kubernetes, managing highly available services at scale.

Working with messaging systems like Kafka and ActiveMQ, databases like

MySQL and Oracle, and caching solutions like REDIS.

Understands and applies AI/ML techniques in operations, including anomaly

detection, predictive monitoring, and self-healing systems.

Has a solid track record in incident management, root cause analysis, and

building systems that prevent recurrence through automation.

Is proficient in developing and maintaining CI/CD pipelines with a strong

emphasis on observability, performance, and reliability.

Monitoring and observability using Prometheus, Grafana, and OpenTelemetry,

with a focus on real-time anomaly detection and proactive alerting.

Is comfortable writing and maintaining runbooks and enjoys enhancing them with

automation and machine learning insights.

Keeps up-to-date with industry trends such as AIOps, distributed systems, SRE

best practices, and emerging cloud technologies.

Brings a collaborative mindset, working cross-functionally with engineering,

product, and operations teams to align system design with business objectives.

1+ years of experience working in a SaaS environment.

Nice to Have:

Red Hat Certified System Administrator (RHCSA) – Red Hat

AWS Certification

Certified Associate in Python Programming (PCAP) – Python Institute

Docker Certified Associate (DCA) or Certified Kubernetes Administrator (CKA)

Good knowledge of Jenkins

#ZEOLife at Zuora

Advanced certifications in SRE or related fields

As an industry pioneer, our work is constantly evolving and challenging us in new ways

that require us to think differently, iterate often and learn constantly—it’s exciting. Our

people, whom we refer to as “ZEOs” are empowered to take on a mindset of ownership

and make a bigger impact here. Our teams collaborate deeply, exchange different ideas

openly and together we’re making what’s next possible for our customers, community

and the world.

As part of our commitment to building an inclusive, high-performance culture where

ZEOs feel inspired, connected and valued, we support ZEOs with:

Competitive compensation, corporate bonus program, performance rewards and retirement programs

Medical insurance

Generous, flexible time off

Paid holidays, “wellness” days and company wide end of year break

6 months fully paid parental leave

Learning & Development stipend

Opportunities to volunteer and give back, including charitable donation match

Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during

your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways

of working, being intentional about scheduling, communication, and collaboration

strategies that help us achieve our best results. In our dynamic, globally distributed

company, this means balancing flexibility and responsibility — flexibility to live our lives

to the fullest, and responsibility to each other, to our customers, and to our

shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions

matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer

committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking

employment with Zuora without regards to, race, religion, color, national origin, sex

(including pregnancy, childbirth, reproductive health decisions, or related medical

conditions), sexual orientation, gender identity, gender expression, age, status as a

protected veteran, status as an individual with a disability, genetic information, politicalviews or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special

assistance or accommodation during the interview process or in accessing our website

may contact us by sending an email to assistance(at)zuora.com.

Similar Jobs

Palo Alto Networks - Solution Consultant- Majors

Palo Alto Networks

Fort Lauderdale, Florida, United States (On-Site)
2 Months ago
Globalization Partners - Software Engineering Manager

Globalization Partners

Belfast, Northern Ireland, United Kingdom (Remote)
2 Months ago
GoMotive - Senior Enablement Specialist

GoMotive

Mexico City, Mexico (Remote)
1 Month ago
Granicus - Software Engineer

Granicus

Bengaluru, Karnataka, India (Remote)
1 Month ago
Granicus - Senior Product Designer

Granicus

Costa Rica (Remote)
2 Weeks ago
Jane Street - FPGA Engineer

Jane Street

New York, United States (On-Site)
1 Month ago
Nolimit City - Senior Software Engineer

Nolimit City

Stockholm, Stockholm County, Sweden (Hybrid)
9 Months ago
Black Bery - Embedded Software Engineer Student Worker

Black Bery

Hanover, Lower Saxony, Germany (On-Site)
2 Weeks ago
Kaedim - Customer Support Engineer

Kaedim

London, England, United Kingdom (On-Site)
1 Year ago
PayPal - Director, Software Engineering

PayPal

San Jose, California, United States (On-Site)
1 Year ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

bytedance - Product Expert - Video Cloud

bytedance

Singapore (On-Site)
3 Months ago
Axon - Senior Enterprise Account Executive

Axon

Los Angeles, California, United States (Remote)
5 Months ago
Cognite - Director of Strategic Programs

Cognite

Pau, Nouvelle-Aquitaine, France (On-Site)
1 Month ago
Alpha Sense - Senior Director, Strategic Initiatives - Pricing & Packaging

Alpha Sense

New York, United States (Remote)
2 Months ago
Mindtickle - Specialist, GTM Strategy & Operations

Mindtickle

Pune, Maharashtra, India (Hybrid)
2 Weeks ago
EvenUp - Backend Software Engineer, AI Document Generation (All Levels)

EvenUp

San Francisco, California, United States (Hybrid)
5 Months ago
Suki - Technical Product Manager I

Suki

Redwood City, California, United States (On-Site)
3 Months ago
Tennr - Associate Solutions Engineer

Tennr

New York, New York, United States (On-Site)
3 Weeks ago
entrata - Regional Vice President of Sales | IC Role | Northeast Region

entrata

United States (Remote)
10 Months ago
Tide - IT Workplace Technology Engineer

Tide

Hyderabad, Telangana, India (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Chennai, Tamil Nadu, India

Applied materials  - Physicist/Scientist

Applied materials

Bengaluru, Karnataka, India (On-Site)
1 Month ago
AeroSpike - Senior Engineer, Observability and Manageability

AeroSpike

Bengaluru, Karnataka, India (Hybrid)
2 Months ago
Cred - Funds Settlement

Cred

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Paytm - Merchant Operations - Central Operations - Associate

Paytm

Noida, Uttar Pradesh, India (On-Site)
1 Month ago
truecaller - Campaign Manager

truecaller

Bengaluru, Karnataka, India (On-Site)
3 Weeks ago
Accenture - Sales Operations Analyst

Accenture

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Games2win - Sr Fashion Stylist

Games2win

Mumbai, Maharashtra, India (Hybrid)
3 Months ago
hogarth - Technical Lead - Full stack

hogarth

Chennai, Tamil Nadu, India (On-Site)
1 Week ago
Capgemini - Embedded Engineer

Capgemini

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Highspot - Sr. Frontend Engineer

Highspot

Hyderabad, Telangana, India (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Software Development & Engineering Jobs

Relatient - Senior Software Engineer

Relatient

Pune, Maharashtra, India (Hybrid)
1 Week ago
Sonar Source - Engineering Director

Sonar Source

Austin, Texas, United States (On-Site)
9 Months ago
Well - Senior Software Engineer

Well

Boston, Massachusetts, United States (On-Site)
4 Weeks ago
Nagarro - Associate Staff Engineer, Mainframe

Nagarro

India (Remote)
9 Months ago
PwC - Senior Associate-SAP SD-TC

PwC

Kolkata, West Bengal, India (On-Site)
10 Months ago
Workato - Staff Software Engineer

Workato

Tbilisi, Tbilisi, Georgia (Remote)
1 Month ago
Regent craft - Autonomy Engineer

Regent craft

North Kingstown, Rhode Island, United States (On-Site)
1 Month ago
Aptive - Software Engineer - Camera Specialization

Aptive

Chennai, Tamil Nadu, India (On-Site)
1 Year ago
Sporty - LLM Engineer

Sporty

(Remote)
1 Month ago
HHA Exchange - Director, Data Engineering

HHA Exchange

New York, New York, United States (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

15 years ago, Zuora was born out of a vision that we could evangelize a fundamentally new way of doing business by shifting the focus of companies to deliver recurring, people-centric services instead of a one-time sale of products. This is how we coined the term, the Subscription Economy®.


Today, we see others evangelizing this term, and building entire communities around it. The Subscription Economy isn’t (and never was) just about subscription business models but, direct, recurring relationships with customers through any business model. Subscriptions were only just scratching the surface and now, the market recognizes the Subscription Economy for what it truly is-a relationship-centric economy. Companies have realized that the path to growth going forward is to establish direct, digital relationships with their customers, and to nurture and monetize these relationships through an ever growing set of digital services.


Alongside this evolution, Zuora has been there every step of the way. We started with Zuora Billing, and have expanded our award-winning multi-product portfolio to include Zuora Revenue, Zuora Payments and Zuora Central Platform. More recently, we’ve added subscription experience platform Zephr to our family, further expanding our capabilities to serve as an intelligent hub that monetizes the complete quote to cash and revenue recognition process at scale. We call this Monetization.

Get notified when new jobs are added by Zuora

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug