Software Engineer (mid-level)

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

As the world’s leading Contact Center as a Service company, NICE CXone serves contact centers, customer service centers, 911 centers, government entities, non-profits among many other companies globally. NICE CXone is the first to market with a complete Cloud offering that covers all the needs traditionally covered by on-premise providers. Our solutions not only involve complex software and networking but have expanded to fill robotic automation and artificial intelligence. We’re constantly expanding the horizon of what a contact center solution should be in a hyper-connected world.

Our team is building an exciting new platform that will more cohesively bring all NICE CXone solutions together. As we accelerate our growth together with partners and a developer-friendly ecosystem, the need to further mature our core platform has become a priority. While these new platform capabilities offer a new range of possibilities, we need someone who is hungry to execute on our mission of improving people’s lives by powering great customer experiences.

Responsibilities:

• Support the design, development, and maintenance of web applications across the stack
• Participate in the full software development lifecycle, including sprint planning, implementation, testing, and deployment
• Collaborate with engineers and product team members to translate requirements into scalable features

Required Experience:

• Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience
• 1-2 years’ experience in software development
• Experience with HTML5, CSS, JavaScript, and TypeScript
• Experience with one or more of the following JavaScript frameworks: React, Vue.js, Svelte, or Angular
• Familiarity with backend development using C# and .NET or equivalent (e.g. Node)
• Understanding of Git and collaborative version control workflows

Bonus Experience:

• Experience with Python
• Experience integrating with a large language model (LLM) such as OpenAI via API
• Understanding of basic LLM prompt construction or MCP (Model Context Protocol) development
• Experience with AWS
• Familiarity with unit testing frameworks and basic CI/CD practices

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.