Solution Architect

5 Months ago • 3 Years + • Devops

Job Summary

Job Description

Insider, a B2B SaaS company, is seeking a Solution Architect to drive customer growth through its AI-native platform for Customer Experience and Marketing. The role involves proactively engaging with customer technical decision-makers, running data workshops to align solutions with business goals, and driving pilots and proof-of-concept projects. The Solution Architect will troubleshoot technical issues, escalate blockers, and collaborate with product and support teams. This position requires guiding customer strategy and fostering affinity with Insider's solutions. The company is a unicorn, backed by top investors, and recognized for its leadership in cross-channel campaign management and omnichannel marketing platforms.
Must have:
  • Bachelor's Degree in a technology-related discipline
  • 3+ years of experience in an Implementation role
  • Proven track record of building technical relationships with senior IT executives
  • Excellent communication and influencing skills
  • Extensive technical experience with cloud and hybrid infrastructures
  • Familiarity with JavaScript, jQuery, HTML, CSS, REST, XML, and Database Technologies
  • Strong product command and technical domain knowledge in SaaS, Marketing, Mobile Applications, APIs, or Programming
Perks:
  • International, diverse, and inclusive environment
  • "Tech Talks" with industry leaders
  • Opportunity to shape the future of customer experiences
  • Global networking opportunities
  • Access to hard and soft skills training
  • Access to 16,000+ LinkedIn Learning courses
  • Opportunity to share skills through training and workshops
  • Inclusive Private Health Insurance
  • Smart Work Model benefits for food and bill expenses
  • Occasional team activities
  • No Dress Code

Job Details

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we’ve unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on.

Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization.

When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers. 

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

Day in and day out a Solution Architect in Insider;
  • Proactively engages with and reaches out to customer technical decision-makers and influencers. Utilizes information on customer business, industry, needs, competitive landscape, and key priorities to support customer's digital transformation.
  • Run data workshops to build plans for implementing solutions that align with customer business goals and technical environments.
  • Drives pilots, proof of concept (POC), and value (e.g., optimizing solutions and costs) and moves the customer forward from pilots to productive deployments by rooting pilots in business impact.
  • Troubleshoots technical issues reported by customers during the implementation and ongoing campaign deployment process and provide solutions
  • Identifies, escalates, and works to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations, and routes non-technical issues for removal by appropriate parties.
  • Proactively engages product and support teams (e.g., engineering) to remediate blockers by conveying impact.
  • Leverage best practices to guide customer strategy and future growth for Insider by cultivating customer affinity with Insider solutions that drive impact for the customer.

We want you to join us while we are taking a step into the future if you;
  • have a Bachelor’s Degree in the related discipline of the technology industry,
  • have 3+ years of experience in a Implementation related role,
  • have a proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts,
  • have outstanding verbal and written communication skills, with the ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects.
  • have extensive technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management.
  • have the familiarity, awareness, or strong working knowledge of development methodologies and technologies in one or more of the following: JavaScript, jQuery, HTML, CSS; REST, XML, and Database Technologies.
  • You have strong product command and technical domain knowledge of one or more of the following: SaaS, Marketing, Mobile Applications, APIs, or Programming.

While we are conquering the world, we are offering you;
  • a chance to work in an international, diverse, and inclusive environment,
  • “Tech Talks” with famous and groundbreaking people from the software world,
  • to be part of an industry that’s shaping the future of customer experiences. Don't believe us? Just ask Google.
  • access and opportunity to gain a limitless network all over the globe
  • access to many hard and soft skills pieces of training to help you improve and challenge yourself. 
  • access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
  • space to share your skills through training sessions and workshops if you wish. Sharing is caring!
  • Inclusive Private Health Insurance,
  • Smart Work Model side benefits to support food and bill expenses,
  • fun with the occasional team activities!
  • No Dress Code!

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!

Similar Jobs

Salesforce - Customer Success Manager

Salesforce

Mexico City, Mexico (On-Site)
3 Weeks ago
Telnyx - Director of Business Development

Telnyx

Sydney, New South Wales, Australia (On-Site)
5 Days ago
DataVisor - Software Engineer

DataVisor

Calgary, Alberta, Canada (Remote)
1 Month ago
Rippling - Account Executive - New Logo Sales - NAMER

Rippling

Bengaluru, Karnataka, India (Hybrid)
9 Months ago
CommerceIQ - Product Manager - RMM

CommerceIQ

Bengaluru, Karnataka, India (On-Site)
1 Month ago
playrix  - Senior C++ Software Engineer (Build System)

playrix

Portugal (Remote)
7 Months ago
Apple - Developer Platform Frameworks Engineer

Apple

Cupertino, California, United States (On-Site)
2 Weeks ago
Glean - Solutions Architect

Glean

United States (Remote)
1 Month ago
HYCU - Cloud Operations Engineer

HYCU

Boston, Massachusetts, United States (Hybrid)
4 Months ago
Valeo - Senior SysOps/SRE Engineer

Valeo

Cairo, Cairo Governorate, Egypt (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Make - Software Engineering Intern

Make

Prague, Czechia (On-Site)
1 Month ago
Insight Software - Senior DevOps Manager

Insight Software

Bengaluru, Karnataka, India (On-Site)
8 Months ago
Thatgamecompany - Product Data Scientist

Thatgamecompany

United States (Remote)
2 Months ago
Nice - Senior Specialist Software Engineer (Dot Net, AWS)

Nice

Pune, Maharashtra, India (Hybrid)
1 Week ago
USE Insider - Global Rewards Specialist

USE Insider

Istanbul, İstanbul, Türkiye (Hybrid)
1 Year ago
nubank - IT & Cyber Risk Management Specialist

nubank

Bogota, Colombia (On-Site)
1 Month ago
Enverus - Customer Support Specialist - Oil and Gas

Enverus

Calgary, Alberta, Canada (Remote)
3 Weeks ago
Canva - Staff Technical Program Manager - Growth

Canva

Surry Hills, New South Wales, Australia (Remote)
2 Months ago
Egnyte - Sales Development Representative

Egnyte

Raleigh, North Carolina, United States (Hybrid)
7 Months ago
USE Insider - Account Director - Vietnam HCMC

USE Insider

Ho Chi Minh City, Ho Chi Minh City, Vietnam (Hybrid)
8 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Istanbul, İstanbul, Türkiye

The game circle - Blockchain Developer

The game circle

Istanbul, İstanbul, Türkiye (On-Site)
1 Month ago
gameguru - UI/UX Designer

gameguru

Istanbul, İstanbul, Türkiye (Remote)
1 Month ago
Unbroken Studios - Front Office Manager

Unbroken Studios

İzmir, İzmir, Türkiye (On-Site)
1 Month ago
Dream Games - Visual Development Artist

Dream Games

İstanbul, Türkiye (On-Site)
4 Months ago
vertigoo games - Product Manager

vertigoo games

Istanbul, İstanbul, Türkiye (On-Site)
1 Month ago
Roof Stacks - Software Developer

Roof Stacks

Istanbul, İstanbul, Türkiye (Hybrid)
1 Month ago
Roof Stacks - Senior Internal Communication and Employer Branding Specialist

Roof Stacks

Istanbul, İstanbul, Türkiye (On-Site)
2 Months ago
Roof Stacks - Senior Data Engineer

Roof Stacks

İstanbul, Türkiye (On-Site)
1 Month ago
roof games - Business Development & Strategy Lead (Digital Assets)

roof games

Istanbul, İstanbul, Türkiye (On-Site)
1 Month ago
Roof Stacks - Senior Data Scientist

Roof Stacks

Istanbul, İstanbul, Türkiye (Hybrid)
5 Months ago

Get notifed when new similar jobs are uploaded

Devops Jobs

Devoteam - Cloud Hybride Engineer H/F

Devoteam

Levallois-Perret, Île-de-France, France (Remote)
8 Months ago
Spaulding Ridge - Anaplan Solution Architect

Spaulding Ridge

London, England, United Kingdom (On-Site)
3 Weeks ago
Larian Studios - Senior Automation Engineer

Larian Studios

Warsaw, Masovian Voivodeship, Poland (On-Site)
2 Months ago
clevertap - DevOps Team Lead - Cloud Infrastructure

clevertap

Mumbai, Maharashtra, India (Hybrid)
11 Months ago
UXBERT Labs - Senior Solution Architect

UXBERT Labs

Riyadh, Riyadh Province, Saudi Arabia (Hybrid)
2 Months ago
Flying Bark - DevOps Engineer

Flying Bark

Sydney, New South Wales, Australia (Hybrid)
2 Months ago
Google - Senior Software Engineer, Full Stack, Google Cloud

Google

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Nice - Solution Engineer

Nice

United States (Remote)
1 Week ago
bytedance - GPU/AI Application Platform Engineer Intern (Server Platform)

bytedance

San Jose, California, United States (On-Site)
4 Months ago
CyberArk - Senior Software Architect-Python

CyberArk

India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Istanbul, İstanbul, Türkiye (Remote)

Istanbul, İstanbul, Türkiye (Remote)

Paris, Île-de-France, France (On-Site)

Paris, Île-de-France, France (Hybrid)

Istanbul, İstanbul, Türkiye (On-Site)

State Of São Paulo, Brazil (Hybrid)

Istanbul, İstanbul, Türkiye (Remote)

İstanbul, Türkiye (Remote)

Taipei City, Taiwan (Hybrid)

View All Jobs

Get notified when new jobs are added by USE Insider