Solution Architect

3 Months ago • All levels • Devops

Job Summary

Job Description

The Solution Architect at Zuora is a key member of the professional services team, responsible for designing and architecting Zuora solutions. They lead during implementation, identifying and documenting client requirements, configuring the Zuora solution, and guiding clients to successful implementations. They must identify potential issues early on and develop mitigation strategies. The role involves simplifying complex technology concepts, planning, prioritizing, and integrating all parts of a solution to deploy successful solutions. This position is remote, with occasional team gatherings. Responsibilities include solution design using the Zuora product portfolio, validating proposed solutions, reviewing technical deliverables, articulating different viewpoints on technologies, and presenting architecture deliverables. They must exhibit strong executive presence and ability to interact effectively and communicate with key project sponsors, as well as deliver expert services to Zuora Partners.
Must have:
  • Enterprise-level experience as a Solution Architect
  • Experience in requirements gathering and business analysis
  • Experience in data analysis, conversion, and migration
  • Experience with system design including configuration and integration
  • Experience delivering end-to-end solutions through SDLC
Perks:
  • Competitive compensation, bonuses, and performance rewards
  • Medical insurance
  • Generous and flexible time off
  • Paid holidays and wellness days
  • 6 months fully paid parental leave
  • Learning and Development stipend
  • Opportunities to volunteer and donate
  • Free resources and support for mental wellbeing

Job Details

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

 The Team & Role

The solution architect is a key member of the professional services team responsible for the  design and architecture of Zuora solutions. The position requires strong consulting skills with  the ability to effectively command a room. The solution architect plays a lead role during the  implementation, identifying and documenting client business requirements, mapping and  configuring the Zuora solution to meet the client’s requirements and providing guidance to the  client to achieve a successful implementation. They must identify potential issues and risks  early in an implementation to develop mitigation strategies and contingency plans. A solid  candidate will have an innate ability to simplify complex technology concepts and to plan,  prioritize and seamlessly integrate all moving parts to deploy successful solutions.

This is a remote position, so you’ll be working remotely while occasionally getting together with your team for office visits, events, or offsites. Of course, you’re welcome to come into the office more often if you’re nearby.

What you’ll do

  • Solution design using the full Zuora product portfolio
  • Design and validate that the proposed solution architecture supports the stated and implied business requirements
  • Review technical team deliverables for compliance with architecture standards, guidelines and leverages best practices
  • Articulate and present different point of views on various technologies
  • Present Architecture deliverables such as Ecosystem and Integration diagrams, ERD, Business Process Flows, Swim lanes, Visio and Mock-ups
  • Exhibit strong executive presence and ability to interact and effectively communicate with key project sponsors from CXO to end users.
  • Deliver Expert Services to the Zuora Partners

Your experience

  • Must have enterprise level experience, within a professional services organisation, as a Solution Architect and/or Business Consultant with a leading technology  consulting or product company, delivering moderate to complex ERP, billing,  revenue, procurement and/or CRM solutions.
  • Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it
  • Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation
  • Experience in data analysis, conversion and migration, interfaces and reports
  • Experience with system design using configuration and/or customization, integration, testing and support
  • Experience in delivering end to end solutions through the entire SDLC – right from running the client facing workshops, design, build, test, deployment, UAT and handover
  • Experience in Waterfall and Agile methodologies
  • Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a diverse and distributed team to  deliver exceptional customer results in a rapid paced implementation environment
  • Experience with accounting and be able to converse effectively with Finance teams
  • Experience managing tasks on multiple projects simultaneously

 #ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs” are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

  • Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
  • Medical insurance
  • Generous, flexible time off
  • Paid holidays, “wellness” days and company wide end of year break
  • 6 months fully paid parental leave
  • Learning & Development stipend
  • Opportunities to volunteer and give back, including charitable donation match
  • Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

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About The Company

15 years ago, Zuora was born out of a vision that we could evangelize a fundamentally new way of doing business by shifting the focus of companies to deliver recurring, people-centric services instead of a one-time sale of products. This is how we coined the term, the Subscription Economy®.


Today, we see others evangelizing this term, and building entire communities around it. The Subscription Economy isn’t (and never was) just about subscription business models but, direct, recurring relationships with customers through any business model. Subscriptions were only just scratching the surface and now, the market recognizes the Subscription Economy for what it truly is-a relationship-centric economy. Companies have realized that the path to growth going forward is to establish direct, digital relationships with their customers, and to nurture and monetize these relationships through an ever growing set of digital services.


Alongside this evolution, Zuora has been there every step of the way. We started with Zuora Billing, and have expanded our award-winning multi-product portfolio to include Zuora Revenue, Zuora Payments and Zuora Central Platform. More recently, we’ve added subscription experience platform Zephr to our family, further expanding our capabilities to serve as an intelligent hub that monetizes the complete quote to cash and revenue recognition process at scale. We call this Monetization.

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