Special Services Coordinator

Company Description

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place — it should be a source of creativity, comfort, and connection. From beautiful walk in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.’

Job Description

The Special Services Coordinator liaises between the warehouse team, install team, and the Customer to coordinate services, including go-backs and warranty repairs. This role has an in depth understanding of CAD functionality including service mode, the standard product guide, and installation practices. The Special Services Coordinator has a high level of urgency and detail and is confident making decisions independently in the best interest of the client.

What We Offer:

California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits:

• Health insurance – Medical, Dental, and Vision
• PTO days, floating holidays, paid holidays, and sick days
• 401K retirement plan with company match
• 40 hours/week with overtime potential
• Grow your career with us – many promotional opportunities are available

Franchises are independently owned and operated and may offer different benefits.

Schedule: 7:00AM to 3:30PM (8 hrs/5 days)

Pay rate: $28/hour

Duties and Responsibilities:

• Works with Plan Reviewers and Installation Scheduler and/or Install Operations Specialist to coordinate go-backs and warranty repairs.
• In depth understanding of 3DCADSoft construction and service mode functionality
• Reads and interprets installer go-back reports and convert them into actionable reports, while partnering with installers as needed for additional detail on needed parts or services.
• Assists the installation team in identification and formulation of a recovery plan as needed including same day job saves, quick turnaround go-backs, and delivering material to job site.
• Alerts clients of delay in completion due to material damage as required
• Works in coordination with Sales and Installation Managers to ensure effective and efficient customer recovery in service situations; will take the lead in resolving and act as point of contact as needed for customers during go-back service.
• Processes post-install folders for those jobs involving go backs, coordinating with Office team once service is complete for final processing.
• Frequent one-on-one contact with vendors, internal partners, and current location team

Qualifications

• 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry – preferably within a luxury brand environment
• Strong communication, interpersonal and presentation skills
• Ability to communicate politely, clearly, and professionally with clients
• Ability to work quickly and accurately data entry
• Ability to provide an exceptional client experience aligned to the company values
• Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, CC Dashboard, Salesforce, Microsoft Office, etc.)

Additional Information

Check out our careers page for more open positions: Careers & Available Jobs

#TX140

Find us on Facebook, YouTube, and Instagram

We are an equal opportunity employer. We E-Verify.

All your information will be kept confidential according to EEO guidelines.

Privacy Policy: https://www.californiaclosets.com/privacy-policy/

Terms and Conditions: https://www.californiaclosets.com/terms-conditions/