Sr Business Systems Specialist

GAME ON – OLG needs you

We’ve said GAME ON, and we mean it – OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-based gaming channels. Over the course of fiscal 2023-24, OLG delivered a record $2.4 billion in net profit to the Province of Ontario. OLG is now expanding our horizons even further, with a new strategic direction that builds on successes to date as a world class gaming entertainment leader with a globally admired omni-channel platform.

We are ready to take this game to the next level and need a passionate Sr Business Systems Specialist. Responsible for ensuring daily tasks are organized and essential quality standards are aligned to the departments conduct and manage responsibilities and developing a deep understanding of current business processes, collaborating with stakeholders on continuous improvement initiatives.

YOUR ROLE IN THE GAME

Reporting to the Sr Manager LBG Systems & Product, you will be empowered to:

• Leads business task completion to ensure a consistent approach is being applied.
• Develops a thorough understanding of business goals, outcomes, practices and processes to translate them into system functionality
• Validation of solution fit for business (e.g. user acceptance testing, defect & issue reporting)
• Leads development of documentation for new and modified business policies and procedures (e.g. standard operating procedures (SOPs) and workflows) to ensure effective implementation of technology solutions to provide consistent quality of outputs
• Proactively identifies and evaluates risks impacting system performance and functionality, ensuring continuity and reliability of business-critical processes through effective mitigation strategies
• Collaborates and consults with internal and external stakeholders to meet the business objectives and timelines
• Leads the business in process implementation, including:
• identify possible use cases for user acceptance testing, systems testing and identifying gaps
• providing recommendations for problem resolution and clarifying range of functions and
• providing input or validation of the end business user training materials and knowledge transfer documentation to ensure successful transition to business as usual
• Maintains domain and industry expertise and proactively identifies opportunities for streamlining business requirements, processes and workflows through continuous improvement to better serve the business
• Executes documented business processes aligned to the Conduct and Manage responsibilities of the department
• Executes on moderate-high complex business requirements and configurations
• Performs additional tasks and responsibilities as required to support evolving business needs and ensure operational excellence.

WHAT YOU NEED TO PLAY

Work Experience: 3+ years of relevant experience in a medium-to-large business environment; flexibility to work occasional weekends on a rotation basis; Gaming experience and/or knowledge of Gaming Management Systems (GMS) is an asset.

Knowledge and Education: post-secondary diploma/degree in information systems, or business administration or an equivalent combination of education, training, and experience. Understanding business assessment and requirements analysis; knowledge of technology practices and business approaches; proficient with MS Office Word, Excel, Outlook etc.

Critical Skills: Excellent problem solving, analytical, communication, teamwork, organization, and time management and attention to detail skills

Negotiation and Influence: ability to negotiate and influence effectively while being open to perspectives and maintaining strong relationships

Strategic Thinker: strong strategic and critical thinker with ability to delve into unique challenges and find creative solutions

Collaboration & Fun: inclusive and collaborative work style while creating fun and excitement in our work

Integrity and Trust: do what's right and operate with transparency and openness

Licenses, Registrations, Certificates: AGCO Category 1 Gaming Assistant Registration (Initiated at offer stage - employment is conditional upon obtaining and maintaining this license)

PERKS OF JOINING OUR TEAM

• Part of a Bigger Picture: socially responsible company that gives back all its profits to the province and people of Ontario
• Flexible Work Environment: to help balance both work and life
• You Matter: family friendly work practices and hybrid work
• Freedom to Innovate: supports new and better ways to be successful
• Be your Authentic Self: environment that values diversity as a source of strength
• Learning Galore: 24-7 access to robust online learning programs
• Public Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of Ontario
• Variable Pay Program: performance-based incentives to share in our success (Permanent OLG Employees Only)

We look forward to hearing from you, interested applicants please apply online by September 18, 2025.

OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at careers@olg.ca if you require accommodation at any time throughout the hire process_.

We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact careers@olg.ca , 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2._