Senior Data Analyst

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

The CE&S Business Intelligence (BI) Team is responsible for delivering data-driven decision-making and self-serve analytics to optimize customer experience and support operations across Microsoft's assisted and self-service support surfaces. We build and manage data platforms and data flows, oversee data and measurement governance, develop Machine Learning (ML) models, manage support-critical data tools, and provide both core and business-specific analytics resources and guidance.

We are looking for a Sr. Data Analyst who is willing to work in a dynamic environment alongside our data governance, taxonomy and master data management team. You will need to be adept at managing business change, evolving requirements, adjustments in a strategic direction, and emerging technologies. You will need to be agile and flexible, yet proficient and disciplined. This is an amazing opportunity to be at the center of building a showcase worthy data capability, the successful candidates should have proven experience in program management, solid understanding of both business and engineering priorities, analytical, financial, organizational and communication skills. A passion for operational excellence, learning and mental agility will be valuable.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Partner with and understand business needs of your stakeholders, prioritizing & translating those needs into technical requirements and implement alongside our data & analytics engineering team
• Determines the technique needed and develops analytic models to understand complex business issues and provide data-driven insights by integrating statistical inference, Machine Learning modeling, AI and/or other advanced analytical methods to manage, classify and analyze complex data from a variety of sources.
• Perform analysis on business operations using a variety of analytical tools (SQL, Python, Azure Databricks, Synapse, Power BI, Fabric etc), executes analyses and interprets results with actionable recommendations, and partners to build on others' frameworks.
• Design, execute & streamline our intake processes, including user stories, acceptance criteria, bug & data matrices, and subsequent effort estimations and task sequencing
• Insist & deliver on high standards of quality, including data accuracy & timeliness
• Ensure all outputs & deliverables adhere to consistent frameworks and standards, including business rule logic & taxonomy
• Define & measure the success/impact of requested analytics & reporting features via quantitative measures
• To ensure all stakeholders are well-informed, deliver clear, concise, and comprehensive communication tailored to their specific needs and expectations
• Mentor & teach on best practices – insistent focus on developing greatness in your peers
• Participate in broader evangelization and communication to relevant Microsoft communities
• Drive inclusion in everything you do
• Embody our and