This position involves providing technical support to a software suite including Cloud Platform, Analytics, OpenStack and Conductor. Responsibilities include in-depth log debugging and analysis, supporting customer KPIs and SLAs, software upgrades and patching, emergency recovery for outages, maintenance of customer lab environments, mentoring and training others, and documenting technical solutions for the knowledgebase. The ideal candidate will have experience in a customer-facing technical support role, experience troubleshooting complex technical issues, and excellent communication skills. The role requires the ability to work in a dynamic, high-pressure environment and manage numerous customer issues simultaneously.
Good To Have:- Experience with Docker and Kubernetes.
- Experience with ELK stack.
- Experience working with Telecommunication Providers.
- Experience with scripting: Ansible, Bash, Python.
Must Have:- Bachelor's degree in a technical field (Computer Science, Engineering).
- Experience in an external customer facing technical support role.
- Experience troubleshooting complex technical issues.
- Excellent written and verbal communication skills in English.
- Fundamental L2/L3 networking knowledge.
- Experience working with Linux.
- Ability to work in a dynamic, high pressure customer environment.
- Ability to manage and prioritize numerous customer issues.
Perks:- Competitive Benefits Package
- Birthday and Volunteer Time off
- Private life, health and travel insurance
- Flexible working hours
- Employee Assistance program