Sr. Engineer - Studio Operator - Technical Support Engineer

3 Months ago • All levels

Software Development & Engineering

Job Description

This position involves providing technical support to a software suite including Cloud Platform, Analytics, OpenStack and Conductor. Responsibilities include in-depth log debugging and analysis, supporting customer KPIs and SLAs, software upgrades and patching, emergency recovery for outages, maintenance of customer lab environments, mentoring and training others, and documenting technical solutions for the knowledgebase. The ideal candidate will have experience in a customer-facing technical support role, experience troubleshooting complex technical issues, and excellent communication skills. The role requires the ability to work in a dynamic, high-pressure environment and manage numerous customer issues simultaneously.

Good To Have:

Experience with Docker and Kubernetes.
Experience with ELK stack.
Experience working with Telecommunication Providers.
Experience with scripting: Ansible, Bash, Python.

Must Have:

Bachelor's degree in a technical field (Computer Science, Engineering).
Experience in an external customer facing technical support role.
Experience troubleshooting complex technical issues.
Excellent written and verbal communication skills in English.
Fundamental L2/L3 networking knowledge.
Experience working with Linux.
Ability to work in a dynamic, high pressure customer environment.
Ability to manage and prioritize numerous customer issues.

Perks:

Competitive Benefits Package
Birthday and Volunteer Time off
Private life, health and travel insurance
Flexible working hours
Employee Assistance program

Add these skills to join the top 1% applicants for this job

communication

problem-solving

networking

linux

openstack

ansible

elk

docker

kubernetes

python

bash

Description

Position at Wind River

Responsibilities

Provide Technical Support to Software Suite: Cloud Platform, Analytics, OpenStack and Conductor
In depth log debug and analysis
Support customer KPI’s and SLA’s
Software Upgrades and Patching
Emergency Recovery for outages reported by customers
Maintenance of customer lab environments
Mentor and train others in the organization
Document and develop technical content and solutions for knowledgebase

ABOUT YOU

Bachelor’s degree in a technical field: Computer Science, Engineering, or similar
Experience working in an external customer facing technical support role
Experience troubleshooting complex technical issues
Excellent written and verbal communication skills in English
Fundamental L2/L3 networking knowledge: network stacks, switching, routing, firewalls, etc.
Experience working with Linux
Ability to work in a dynamic, high pressure customer facing environment
Ability to manage and prioritize numerous customer issues simultaneously.

Additional Skills Considered a Plus