The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The Sr. Manager, Enterprise Operational Planning will support the integrated planning function and 3YP/annual cycle across the enterprise, ensuring alignment with strategic business and financial priorities. This role will partner cross-functionally to drive planning deliverables, develop and track OKRs and KPls, enhance planning processes, and deliver actionable insights that enable informed decision-making across the organization.

Job Description:

Essential Responsibilities:

• Create comprehensive end-to-end process maps.
• Identify and resolve complex problems within business processes to drive global improvements.
• Develop detailed business requirements.
• Manage and oversee user acceptance testing.
• Act as a subject matter expert to guide teams in process improvement initiatives.
• Establish and implement best practices for the function.
• Collaborate with cross-functional teams to streamline workflows and enhance operational effectiveness.
• Develop and track key performance metrics.
• Document and standardize processes.

Minimum Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

The role will serve as a key planning link between Office of the CEO, COO and BUs and requires the ability to navigate complexity, break down silos, and help build planning capabilities that improve agility, decision-making, and accountability while delivering meaningful impact for the Company.

Responsibilities

• Lead the implementation, and management of operational planning frameworks, timelines, and deliverables across business units.
• Partner with finance, strategy, and operations leaders to integrate business prioritization and performance data into planning cycles.
• Monitor and analyze enterprise KPls, operational metrics, and planning outcomes to identify trends, risks, and opportunities.
• Develop and maintain dashboards, scorecards, and reporting tools to track progress against enterprise goals.
• Recommend course corrections to ensure operational plans remain on track.
• Act as a primary liaison between business units, corporate functions, and the enterprise operations planning team.
• Facilitate enterprise-level planning meetings, workshops, and alignment sessions.
• Drive consistent communication of planning updates, priorities, and decisions to stakeholders.
• Identify gaps and inefficiencies in current planning processes; recommend and implement improvements.
• Support adoption of planning tools, methodologies, and best practices.
• Create feedback loop to identify bottlenecks or inefficiencies in the established processes.
• Coordinate key ops forums/meetings/agendas/documentation incl. CEO Staff, Board Meetings(COO inputs), OKR meetings and annual ops planning calendar

Requirements

• Bachelor's degree in Business, Operations, Finance, or related field; Master's degree preferred.
• Experience in large-scale, cross-functional planning processes; preferably in a complex, matrixed organization.
• Strong business acumen with the ability to connect strategic objectives to operational execution.
• Excellent analytical and problem-solving skills with proficiency in data visualization and reporting tools.
• Superior communication and facilitation skills; able to distill complex topics into clear, actionable insights.
• Demonstrated project management expertise, with the ability to manage multiple priorities under tight deadlines.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.