Sr Manager for Infrastructure and Cloud Services (ICS)

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Position Summary:

The Sr Manager for Infrastructure and Cloud Services (ICS) will play a pivotal role within our global function, operating from our Bangalore Office reporting to the IT Director of End User Computing with functional direction from the Sr Manager of End User Computing and Manufacturing/Lab IT.

Given the establishment of Illumina’s new office, customer solutions center, and continued growth in India, we seek to onboard a Sr Manager to support the matrixed ICS organization on-site and to provide technical deliverables across End User Computing, Manufacturing IT, and Lab IT globally.

In this capacity, you will handle various management and IT tasks including but not limited to coaching team members, providing performance feedback, guiding training plans, design, analysis, evaluation, testing, debugging, implementation of repairs, modifications, and upgrades, as well as diagnosing and resolving system errors or technical issues. You will oversee managed enterprise infrastructure platforms to detect performance concerns and ensure overall system integrity. Your responsibilities will also entail planning, conducting, and leading the analysis of business challenges through automated system solutions.

Your duties will encompass providing a high level of engineering support and administration for the managed endpoint platform and services such as Intune, SCCM, and Jamf. The ideal candidate must possess practical experience in designing, building, and maintaining deployment pipelines for endpoint provisioning.

Responsibilities:

• Partners with matrixed functional managers to oversee the performance management and development process for the assigned ICS team members and performs performance management duties, development planning and coaching for direct reports.
• Able to thrive in a fast-paced environment, ability to be agile and pivot frequently with rapid changes in business & functional demand.
• Works on complex assignments where problem solving requires in-depth evaluation of varying factors and practices/procedures must be determined.
• Oversee the deployment and management of various applications across different platforms (Windows, iOS, Android, and macOS).
• Set automation strategy (Forge/Rundeck/scripts) prioritize and review automation patterns for quality, security, and business value.
• Govern Intune, Jamf and SCCM platforms ensuring compliance and audit readiness.
• Experience with Service Now and its various integration points.
• Serve as escalation point for major endpoint incidents, lead post-incident reviews and problem management to prevent recurrence.
• Partner with Information Security on endpoint security posture and global initiatives, along with a comprehensive understanding of endpoint security (laptops, desktops, mobiles, etc.)
• Manages projects, ensuring timelines, milestones, resources, budgets and documents are adhered to.
• Own budgets and forecasts to optimize run costs and vendor contracts to deliver measurable value.
• Build strong relationships with GIS and business stakeholders in line with GIS strategy.

Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.

Requirements:

• Minimum 8 years of relevant work experience.
• Articulate and persuasive oral and written communications skills.
• Exceptional analytical, strategic thinking and problem-solving abilities with focus on customer service.
• Ability to work independently with minimal supervision or guidance.
• Capable of identifying and executing process improvement initiatives.
• Platform experience in SCCM, Intune and Jamf as a service owner.
• Knowledge in Active Directory and Azure environment including OS provisioning, software packaging, image management, and working with GPOs and configuration profiles for Mac and Windows devices.
• Understanding of AWS infrastructure and services.
• Proven project leadership in prioritizing, resource management, and process ownership to improve the customer experience.

All listed requirements are deemed as essential to this position; however, business conditions may require reasonable accommodation for additional tasks and responsibilities.

Preferred Education/Skills:

• Bachelor’s degree from an accredited college or university or equivalent work experience
• Microsoft certifications
• AWS certifications
• Jamf certifications
• Service Now accreditation
• ITIL Foundation

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.