Sr. Manager, Social Media

Job Description

Role Overview

Sprinklr created the category for enterprise social media management and we’re seeking a Senior Manager of Social Media to lead our global social media presence across owned platforms. This individual is responsible for developing and executing a cohesive social media strategy that drives brand awareness, engagement, and thought leadership. The company is going through a transformation, and this individual will have the opportunity to design and implement new social strategies and content programs for the brand. The ideal candidate is a strategic, creative thinker with deep experience managing social media for enterprise brands (B2B or B2C), and thrives in a fast-paced, collaborative environment.

What you’ll do

• Own and evolve Sprinklr’s global social media strategy, aligned with business objectives, across platforms including LinkedIn, X, Instagram, TikTok, Facebook, YouTube, and emerging channels.
• Lead the development and publishing of high-impact, brand-aligned content that resonates with target audiences.
• Collaborate cross-functionally with PR, content, product marketing, field marketing and design teams to amplify campaigns and initiatives.
• Partner with Sprinklr’s customer and employee advocacy teams to amplify voices and stories across social.
• Monitor performance and optimize programs based on analytics and platform trends.
• Stay ahead of social media trends, platform updates, and best practices to keep Sprinklr’s presence fresh and relevant.
• Help to establish and manage influencer and advocacy programs.

What will make you Successful

• 5+ years of experience in social media marketing, with a focus on enterprise brands (B2B or B2C).
• Proven track record of building and scaling social media programs that drive measurable impact.
• Deep understanding of platform nuances, audience behaviors, and content formats.
• Strong writing, editing, and storytelling skills with a keen eye for brand voice and tone.
• Experience with social media management and analytics tools (Sprinklr platform experience a plus).
• Ability to thrive in a fast-paced, agile environment and manage multiple priorities.
• Collaborative mindset with excellent communication and stakeholder management skills.

Preferred Experience

• Experience working in-house at a large enterprise or at a leading agency supporting enterprise clients.
• Background in tech, SaaS, or digital marketing is a plus.
• Background/experience as a social content creator is a plus
• Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

Compensation Range

$83,000 - $110,000 - $138,000

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

EEO - Our philosophy:

Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Welcome

We’re excited that you’re interested in joining Sprinklr!

Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.

About Us

Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values.

Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.

Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form.