Sr. Renewals Manager

1 Month ago • 5 Years + • $93,600 PA - $143,000 PA

Job Summary

Job Description

As a Senior Renewals Manager, you will be crucial in ensuring customer satisfaction and maximizing revenue retention by managing the renewals process, collaborating with cross-functional teams, and identifying opportunities within the existing customer base. You will be responsible for managing the end-to-end renewals process for Enterprise and Strategic customers, ensuring timely execution and a seamless customer experience and developing and executing strategies to achieve retention and renewal goals, minimizing churn. You will also build strong relationships with key customer stakeholders to understand their needs and align them with our solutions.

Must have:

5+ years in Renewals, Account Management, or related role.
Proven track record of success in customer relationship management.
Strong negotiation and influencing skills.
Analytical mindset for data-driven decision-making.
Excellent communication and interpersonal abilities.
Proficiency with CRM tools and subscription platforms.

Perks:

Comprehensive medical, dental, vision, disability, and life benefits
Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP)
Flexible PTO
Generous Holiday Schedule + 5 Days for Annual Holiday Week
Quarterly Recharge Fridays
Flexible work schedules
Access to Coaches and Therapists through Modern Health
2 Volunteer days per year
Monthly transportation allowance for employees that work in our Vancouver Hub location

12 skills required

12 skills required for this role

Add these skills to join the top 1% applicants for this job

spark

salesforce

communication

cross-functional-collaboration

customer-centric

forecasting-budgeting

cad-computer-aided-design

account-management

cross-functional

saas-business-models

performance-analysis

team-management

Job Details

About Highspot

Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.

About The Role

As a Senior Renewals Manager supporting Enterprise and Strategic customers, you will play a critical role in ensuring customer satisfaction and maximizing revenue retention. You will be responsible for managing the renewals process, collaborating with cross-functional teams, and identifying upsell and expansion opportunities within our existing customer base.

What You'll Do

Cross-Functional Collaboration for Customer Growth: Educate customers on Highspot’s various product offerings and proactively identify opportunities to add value and expand revenue
Renewal Ownership: Manage the end-to-end renewals process for Enterprise and Strategic customers, ensuring timely execution and a seamless customer experience.
Retention Strategy: Develop and execute strategies to achieve retention and renewal goals, minimizing churn.
Customer Relationships: Build strong, trusted relationships with key customer stakeholders to understand their needs and align them with our solutions.
Data-Driven Insights: Analyze customer usage, feedback, and engagement to identify risks and opportunities within the account.
Escalation Management: Proactively address potential risks or issues during the renewal process and drive resolution with internal teams.
Reporting: Maintain accurate forecasting and tracking of renewal performance metrics in [CRM tool, e.g., Salesforce].

Your Background

Experience: 5+ years in a Renewal, Account Management, Customer Success, or related role, preferably in a B2B SaaS environment, focused on the upper segment.
Proven track record of success in managing and growing customer relationships
Strong negotiation and influencing skills.
Analytical mindset with experience in using data to drive decision-making.
Excellent communication and interpersonal abilities.
Proficiency with CRM tools (e.g., Salesforce) and subscription management platforms.
Customer-Centric: Passionate about delivering value and building lasting customer relationships.
Problem Solver: Proven ability to manage complex customer situations and drive resolutions.
Team Collaboration: Experience working cross-functionally with Sales, Customer Success, and Product teams.

This position is available either in-office or remote, as applicable, at the following locations:

Ontario - Remote

Base salary range: $93,600 - $114,400 CAD. On Target Earnings (OTE) range: $117,000 - $143,000, 80.00% base/20.00% variable target OTE split. Employees are eligible to receive stock options and may also receive other forms of compensation.

The above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.

Highspot also offers the following employee benefits for this position:

-Comprehensive medical, dental, vision, disability, and life benefits

-Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting

-Flexible PTO

-Generous Holiday Schedule + 5 Days for Annual Holiday Week

-Quarterly Recharge Fridays (paid days off for mental health recharge)

-Flexible work schedules

-Access to Coaches and Therapists through Modern Health

-2 Volunteer days per year

-Monthly transportation allowance for employees that work in our Vancouver Hub location

#LI-JL1

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of any grounds protected by applicable human rights legislation, which may include age, ancestry, citizenship, color, ethnicity, family status, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disabilities, political belief, race, religion, or sexual orientation.

Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button."