Staff Business System Analyst (Change & Release Management)

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At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Position Overview

We are looking for a Staff Business System Analyst to support our Release Management and Change Management functions. In this role, you will work with leaders and other stakeholders to ensure the delivery of application updates, patches, and new features.

Responsibilities include leading various meetings, coordinating and executing SAP releases, handling change requests, managing testing activities, and collaborating with business and technical teams to maintain operations. The ideal candidate should have experience with SAP systems and familiarity with RevTrak and ServiceNow for release and change management.

Responsibilities

Change & Release Management:

• Manage and coordinate end-to-end release activities, including scheduling, planning, and deployment of application updates and patches.
• Support the creation and maintenance of release schedules, ensuring alignment with development, testing, and business priorities.
• Utilize ServiceNow to support the entire release lifecycle, from tracking tasks to ensuring all change approvals and documentation are complete.
• Ensure that all quarterly/weekly release activities are properly tracked and documented within ServiceNow.
• Monitor release progress within ServiceNow, updating stakeholders on release statuses and handling any issues that may arise during the release cycle.
• Work with business and technical teams to identify potential risks and mitigation strategies.

Release Coordination and Cutover Planning:

• Coordinate release activities across SAP modules, ensuring alignment with business timelines and technical readiness.
• Develop and manage detailed cutover plans for major releases, including task sequencing, resource assignments, and contingency planning.
• Facilitate cutover execution, ensuring all stakeholders are informed and engaged throughout the process.
• Support post-release validation and early life support to ensure smooth transition to operations.
• Collaborate with business units, IT teams, and external partners to ensure successful release deployment and minimal disruption.

Requirements

Experience:

• 8+ years of experience in business analysis, supporting SAP systems and applications with a focus on release and change management.
• Strong understanding of SAP release and test management processes, with experience in coordinating or supporting SAP system updates, patches, and deployments.
• Solid understanding of SAP transport management and best practices for managing releases, particularly in complex SAP landscapes.
• Proven experience in using ServiceNow for managing change requests, release management, and defect tracking in an enterprise environment.
• Experience working with SAP modules (e.g., SAP ERP, SAP S/4HANA) and using ServiceNow to track release and test activities.
• Experience with Atlassian tools, expertise highly preferred in Jira and confluence.
• Experience with Office 365 products is preferred, with a particular emphasis on Microsoft Project.

Skills:

• Proficiency in using Rev-Trac for managing SAP transports and releases.
• ServiceNow Expertise: Proficient in ServiceNow Change Management, Incident Management, and Release Management modules. Ability to track, monitor, and manage releases and changes using ServiceNow.
• Collaboration: Strong communication skills with the ability to collaborate effectively across teams, including business users, technical teams, and project managers.
• Problem Solving: Analytical and troubleshooting skills to quickly identify issues in the release or testing process and coordinate resolution.
• Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks and priorities while maintaining attention to detail.

All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.

Education:

• Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field and/or experience.
• SAP certifications or relevant IT certifications (e.g., SAP Certified Application Associate, ISTQB, ITIL) are a plus.

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.