Strategic Account Manager, SMB - Scotland virtual

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This will be a remote role, consisting of field and desk based activities across a Region consisting of Scotland and the North of England. This would mean a 40% travel requirement for the role.

Job Description:

Essential Responsibilities:

• Collaborate internally to influence process quality and efficiency.
• Determine appropriate actions and consider alternative solutions.
• Acquire, manage, and expand relationships with small and medium-sized merchants.
• Use analytical skills and judgment to recommend best solutions.
• Influence through defined processes and procedures.

Minimum Qualifications:

• Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

Your day to day:

This is a field-based role and will require pro-active outreach to a combination of assigned managed accounts, and tactical initiatives, as well as out-bounding, to understand:

• How we can retain existing merchants as loyal customers, and help them grow as we grow.
• Are merchants utilising our technology to its fullest as per their needs?
• Where can we identify new businesses who would benefit from our products & services - Leveraging existing networks & relationships to expand our offering to new customers
• How clients can give feedback on our business to ensure we are developing the tools and systems they need to succeed

Put simply, to be successful you will need to

• Achieve monthly Revenue Targets and OKRs aligned to overall company objectives - KPIs include Net Revenue Growth and Account Retention
• Actively sell a defined portfolio of Zettle/PayPal products to new SMB & Mid-Market customers with an annual turnover of > $2M
• Develop a pipeline of prospective new customers, including self-sourced, referrals from new and existing partners, and ‘connectors’ within a defined territory
• Take responsibility for a strategic business plan, with innovative ideas to attract new engaged users and extend our market share
• Drive revenue growth in line with our pricing policy
• Collaborate with Customer Success Teams to resolve customer queries to contribute to an effortless experience for the customer

What you need to bring:

• You are professional, organized and motivated as well as have the drive to succeed in a fast-paced environment
• A team player personality and you strive to contribute to Zettle’s positive working atmosphere
• You have excellent negotiating and people skills
• You thrive in uncovering opportunities to expand Zettle’s business from your customer interactions
• You are ‘sales’ focussed and enjoy the thrill of the sale
• You enjoy understanding an objective, breaking it down, executing it, and documenting the key learnings and outcomes
• You are passionate about providing a best-in-class customer experience
• You have a willingness to get the best out of yourself and your peers in your day-to-day activities
• You are a self-starter, comfortable working in a constantly changing environment, and have a “Get it Done” mentality

The skills that set you apart:

• Significant experience in sales/account management/business development
• Payment Industry experience is ideal, but not essential
• Business-related education and B2B experience
• Fluent in English

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.