Supervisor, Contract Operations

3 Weeks ago • 5 Years + • Operations • $87,360 PA - $116,480 PA

Job Summary

Job Description

The Supervisor, Contract Operations is responsible for managing the deal and contract drafting process for new customers, renewals, and amendments. This includes User Agreements, Statements of Work, and Order Forms. The primary goal is to ensure accurate and efficient contract drafting by adhering to internal processes and approval matrices. This role involves supervising a team of 3-4 analysts, handling complex deals, and driving process improvements in the Contract Life-Cycle Management (CLM) process through automation. Collaboration with Sales, Product, Legal, and Finance is crucial for reviewing and incorporating new solutions into contracts.
Must have:
  • Lead a team of 3-4 Contract Operations analysts
  • Process large and complex deals, including scoping and drafting
  • Develop and propose process improvements for digitization
  • Track and report priorities in Salesforce.com
  • Maintain high contracting throughput and accuracy
  • Collaborate with Product Management, Sales, Legal, and Finance
  • Train new Sales leaders and reps on contracting processes
  • Support team in rescoping deals using Conga CPQ and Icertis CLM
  • Answer contract process questions
  • Document Contract Operations processes and best practices
Good to have:
  • Experience supporting a commercial process
  • CLM, Conga CPQ (Apttus), Icertis CLM, Salesforce Revenue Cloud experience
  • Software-based commercial solutions experience
  • Familiarity with product/services pricing, accounting, financial principles
  • Experience in a SaaS technology environment deal desk
  • Healthcare industry experience
  • Experience with complex pricing models
  • Salesforce reporting experience
  • Data analytical driven
Perks:
  • health insurance
  • vision insurance
  • dental insurance
  • accident insurance
  • life insurance
  • 401k matching
  • paid-time off
  • education reimbursement

Job Details

General Summary:

The Supervisor, Contract Operations has responsibility of the deal management process including scoping, and contract drafting.  This may include new customers, renewals, amendments, User Agreements, Statement of Work, Order Forms, and other contract-related documents.  The primary goal is to ensure all contracts are drafted accurately and efficiently by setting and adhering to internal processes and approval matrices.  

This individual will supervise a team of 3-4 Contract Operations analysts and will hands-on work the largest and most complex deals within assigned scope.  In addition, this individual will be responsible for developing process improvements in the Contract Life-Cycle Management (CLM) process by employing automation and reducing manual processes while adhering to SLAs.  The Supervisor, Contract Operations will also partner with Sales, Product, Legal, and Finance to review, revise, and incorporate new solutions and enhancements into standard and non-standard contracts. 

Key Responsibilities

  • Effectively lead a team of 3-4 Contract Operations analysts, including the selection, onboarding, and ongoing training and development
  • Operate as primary resource to process large and complex deals, which includes hands-on scoping and contract drafting
  • Develop and propose improvements to the current processes with the goal of increased digitization for scalability
  • Track and maintain priorities in Salesforce.com and report out to management
  • Maintain high levels of contracting throughput and accuracy with regular monitoring and reporting of service levels
  • Collaborate with leadership in Product Management, Sales, Legal, and Finance to gather business and technical requirements to fulfill and complete the appropriate customer documents for large and complex deals within scope
  • Train new Sales leaders and reps on contracting processes
  • Support the team in rescoping deals, including configuration in Conga CPQ (Apttus) and Icertis CLM in adherence to company guidelines and/or drafting Agreements, Statement of Work, and Order Forms
  • Answer questions related to the contracting process from Sales as well as Contract Operations team members
  • Document Contract Operations processes and best practices

KEY Skills/Competencies

  • Customer orientation
  • Commercial awareness
  • Ability to be a team member as well as a leader
  • Executive communication skills, writing in particular
  • Experienced user of MS Office Suite, especially Microsoft Word and Excel
  • Able to collaborate effectively with cross-functional teams and leaders at all levels within GHX
  • Ability to be self-directed with strong initiative

Required Education, Certifications, and Experience

  • Bachelor’s degree in related discipline or a combination of education and related experience
  • Minimum 5 years of experience in contract cycle management or related experience, including sales operations
  • Experience using software workflow applications and Salesforce.com or another CRM
  • Experience working with standard contract and legal documents, including but not limited to User Agreement, Master Services Agreements, Statement of Work, Order Forms, Business Associated Agreement, and Non-Disclosure Agreement
  • Experience on onboarding and training new employees

Preferred Qualifications

  • 5 years supporting a commercial process
  • CLM, Conga CPQ (Apttus), Icertis CLM and Salesforce Revenue Cloud experience
  • Software-based commercial solutions experience
  • Familiarity with product and services pricing, accounting, and financial principles

Key Differentiators

  • Experience working on a high-performing Contract Operations or Deal Desk team in a SAAS technology environment
  • Healthcare industry experience
  • Experience working with complex pricing models
  • Leads initiatives through to completion and successful outcomes
  • Salesforce reporting experience
  • Data analytical driven

The compensation for this role is: $87,360- $116,480

The base salary range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary based on various factors, such as the candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us  here: https://www.ghx.com/about/careers/

#LIAK

GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.

Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.


GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

Similar Jobs

Square - Tax Data Analytics Internship

Square

Amsterdam, North Holland, Netherlands (On-Site)
2 Weeks ago
Accenture - Business Advisory Associate

Accenture

Navi Mumbai, Maharashtra, India (On-Site)
2 Months ago
Fliff - CRM Analyst

Fliff

Philadelphia, Pennsylvania, United States (On-Site)
1 Year ago
HoYoverse - Office Manager (Los Angeles, U.S.)

HoYoverse

Santa Monica, California, United States (On-Site)
1 Year ago
FICO - Sales Development Representative

FICO

United States (Remote)
2 Months ago
bytedance - Creator Operations Manager (DE)

bytedance

London, England, United Kingdom (On-Site)
3 Months ago
2K - Manager, Technical Operations Center

2K

Austin, Texas, United States (On-Site)
1 Month ago
welevel  - Head of Operations

welevel

Munich, Bavaria, Germany (On-Site)
5 Months ago
Fliff - Junior Game Operations Associate

Fliff

Philadelphia, Pennsylvania, United States (On-Site)
1 Year ago
Hawkeye Innovations - Match Operations Assistant - Warsaw

Hawkeye Innovations

Warsaw, Masovian Voivodeship, Poland (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Veeam Software - Veeam Backup for Microsoft Office 365 Engineer

Veeam Software

Tokyo, Japan (On-Site)
3 Months ago
Granicus - Account Executive - New Business

Granicus

United States (Remote)
3 Months ago
Zeeco, Inc. - Applications Engineer

Zeeco, Inc.

Broken Arrow, Oklahoma, United States (On-Site)
11 Months ago
NinjaVan - Human Resources Executive (Talent Acquisition)

NinjaVan

Subang Jaya, Selangor, Malaysia (On-Site)
4 Months ago
GoMotive - Workplace Experience Specialist

GoMotive

Lahore, Punjab, Pakistan (On-Site)
3 Months ago
Clearwater Analytics - Subject Matter Expert - Implementations

Clearwater Analytics

Boise, Idaho, United States (On-Site)
1 Week ago
Rockstar Games - QA Tester: Localisation - Spanish (LatAm)

Rockstar Games

Lincoln, England, United Kingdom (On-Site)
2 Months ago
Capgemini - Customer Service

Capgemini

Kolkata, West Bengal, India (On-Site)
2 Months ago
PHINIA - Electronics Hardware Design Senior Engineer

PHINIA

Gillingham, England, United Kingdom (On-Site)
2 Months ago
Marsh McLennan - Product Support Specialist

Marsh McLennan

Warsaw, Masovian Voivodeship, Poland (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in United States

Apple - System Product Design Engineer - iPhone

Apple

Cupertino, California, United States (On-Site)
2 Weeks ago
Decagon - Customer Enablement Lead

Decagon

San Francisco, California, United States (On-Site)
3 Weeks ago
Penumbrainc - Sr. SAP Operations BSA

Penumbrainc

Alameda, California, United States (On-Site)
9 Months ago
Shield AI - Principal Mechanism Design Engineer

Shield AI

San Diego, California, United States (On-Site)
1 Week ago
Cadence - Sr Solutions Engineer (Analog Mixed Signal Circuit Design)

Cadence

San Jose, California, United States (On-Site)
3 Months ago
Reddit - Principal Engineer - Ads Signals, Identity & Measurement

Reddit

United States (Remote)
2 Months ago
Greenworks Sunrise Global Marketing - Manufacturing Material Handler

Greenworks Sunrise Global Marketing

Morristown, Tennessee, United States (On-Site)
1 Week ago
Interactive Brokers - Senior Software Developer- Python

Interactive Brokers

Greenwich, Connecticut, United States (Hybrid)
2 Months ago
Philips - Cardiac Wireless Monitoring Technician II

Philips

Hamilton, New Jersey, United States (On-Site)
1 Month ago
The New York Times - Staff Editor, Opinion Special Projects

The New York Times

New York, New York, United States (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Clearwater Analytics - Data Operations Manager

Clearwater Analytics

Boise, Idaho, United States (On-Site)
1 Month ago
NinjaVan - Operations Managers (LTL & Restocking)

NinjaVan

(On-Site)
1 Month ago
PhonePe - Operation Analyst RMS

PhonePe

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Cred - People Operations

Cred

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
DraftKings - Revenue Operations Specialist - Promotional Measurement

DraftKings

United States (Remote)
1 Month ago
Remote - Benefits Associate, Operations - Southeast Asia

Remote

Malaysia (Remote)
1 Week ago
Nintendo - National Retail Operations Manager

Nintendo

Redmond, Washington, United States (Hybrid)
1 Year ago
deel. - Team Lead, Payroll Operations

deel.

France (Remote)
1 Week ago
Moonton  - MLBB Game Security Operations

Moonton

Shanghai, China (On-Site)
1 Week ago
beghou consulting - Sr. Consultant- Commercial Operations & Analytics

beghou consulting

Emeryville, California, United States (Hybrid)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively.

Hyderabad, Telangana, India (On-Site)

Louisville, Colorado, United States (Hybrid)

Hyderabad, Telangana, India (On-Site)

Hyderabad, Telangana, India (On-Site)

Hyderabad, Telangana, India (On-Site)

Tacoma, Washington, United States (On-Site)

Hyderabad, Telangana, India (On-Site)

Hyderabad, Telangana, India (On-Site)

View All Jobs

Get notified when new jobs are added by GHX

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug