Support Engineering Manager

Supabase is an open-source database platform built by developers for developers. Supabase adds auth, realtime, storage, restful APIs, and edge functions to Postgres.

We’re looking for our first Support Engineering Manager in the US —someone who’s excited to build, lead, and scale a team in a fast-growing, open-source startup. This is a unique opportunity to shape the future of our global support organization, drive operational excellence, and play a key role as we continue to expand. If you thrive in a hands-on leadership role and want to be part of a rapidly growing company, this is your chance to make a big impact.

What we’re looking for:

• Some experience leading or mentoring a technical team (support, engineering, or similar)—formal management experience is a plus but not required.

• Strong troubleshooting skills from a background in systems administration, database management, DevOps, or a related field.

• Familiarity with SQL (especially PostgreSQL) and a willingness to learn more.

• Comfortable using Linux/Unix operating systems and the command line for basic troubleshooting.

• Strong communication skills in English, with the ability to explain technical concepts clearly.

• Experience working with GitHub Issues and Discussions is a plus.

• Bonus: Familiarity with JavaScript frameworks like React, Vue, or Svelte, and some experience with Node.js.

Timezones & Logistics

• Full-time, remote role based in US time zones.

• Monday → Friday schedule.

We offer

• 100% remote work from anywhere in the world. No location-based adjustment to your salary.

• ESOP (equity ownership in the company)

• Autonomous work. We work collaboratively on projects, but you set your own pace.

• Health, Vision and Dental benefits. Supabase covers 100% of the cost for employees and 80% for dependents

• Generous Tech Allowance for any office setup you need

• Annual Education Allowance

• Annually run off-sites.

About the team

• We're a startup. It's unstructured.

• Collectively founded more than 30 startups.

• Globally distributed team with more than 30 different nationalities.

• We deeply believe in the efficacy of collaborative open source. We support existing communities and tools, rather than building "yet another xx".

• We "dogfood" everything. If you use it in your project, we use it in Supabase.

Process

• The entire process is fully remote and all communication will happen over email or via video chat.

• Once you've submitted your application, the team will review your submission and may reach out for a short screening interview over a video call.

• If you pass the screen you will be invited to up to four follow-up interviews.

• The calls:

  • usually take between 20-45 minutes each depending on the interviewer.

  • most of the time, are all 1:1.

  • will be with the founders, a member of either the growth or engineering team (depending on the role) and usually one other person from your immediate team or function.

• Once the interviews are over, the team will meet to discuss several roles and candidates and may:

  • ask one or two follow-up questions over email or a quick call.

  • go directly to making an offer.