Support Quality Specialist
Job Summary
Job Description
Snappr is revolutionizing the visual content ecosystem by connecting businesses with professional photographers, videographers, and image editors. They foster a culture of extreme ownership and empower their team to achieve peak performance. As a Support Quality Specialist, you will be responsible for conducting quality audits, identifying areas for improvement within the operations team, and performing deep-dive analyses to uncover trends and root causes of errors. Your feedback on agent performance will be crucial in driving Snappr's growth and ensuring clients can access on-demand photography globally. This role offers an opportunity to work directly with the leadership team on complex customer problems and make a significant impact.
Must have:
- Perform quality audits
- Identify areas of improvement
- Conduct deep-dive analyses
- Provide feedback on agent performance
- Support Snappr's growth
1 skill required
Job Details
At Snappr, we help businesses get visual content more easily, with higher quality, and at scale. We use the best technology to connect visual content creators, such as photographers, videographers, and image editors, with businesses that need their skills to tell the story of their products and services through all forms of visual content.
We foster a culture of extreme ownership, empowering our team to excel as business owners. We're not just a team; we're a league of A-players dedicated to reaching peak performance. As an analytical creative, you'll thrive in our unrivaled environment, where technology meets creativity. We embrace diversity and invite individuals from all backgrounds to join us in revolutionizing the ecosystem of visual content, building a future where we help businesses drive growth and sales by telling better visual stories.
About the team:
Snappr is the largest on-demand marketplace for professional photography in the world. We are a team of driven, entrepreneurial individuals who are redefining photography everywhere. You will get to work directly with the leadership team in resolving our most complex customer problems. This is an awesome opportunity to be at the ground level of a rapidly growing product and to have a meaningful impact on its growth. The end result of everything you'll do at Snappr is more people capturing more of their most precious life moments. Our rocket ship has a seat open just for you.
About the role:
As a Support Quality Specialist, you will be challenged to perform quality audits and find out areas of improvement for our team, while doing deep-dive analyses to find trends and root causes of errors to give feedback on agent performance. Your impact on elevating the performance of our operations team will be the lifeblood that powers Snappr’s explosive growth and enables our consumers and enterprise clients to access on-demand photography worldwide.
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