DevRev

DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform. Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI. Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

We are looking for ambitious and authentic Support Engineers who are excited to bring fresh ideas from all areas to their work, including artificial intelligence, natural language processing, UI design, mobile, information retrieval, distributed computing, large-scale system design, networking and data storage, security, and more. As a Support Engineer, you will have the opportunity to build things that truly matter and to work with a thriving global team.

Minimum qualifications:

• Bachelor's in Computer Science or related technical field/equivalent practical experience
• 3-5 years of experience in a technical support, solutions engineering, or integration support role
• Hands-on experience with supporting integration of Zendesk, Salesforce,Freshdesk, Google Drive/Mail/Meet or other enterprise support/CRM platforms
• Strong understanding of APIs, webhooks, and data mapping between SaaS tools
• Experience debugging ETL pipelines across distributed systems and enterprise support/CRM platforms
• Proficiency in SQL, and at least one scripting language (Python preferred) for debugging and triaging.
• Solid understanding of JSON payloads, DataDog logs, REST APIs, POSTMAN and integration patterns.
• Strong customer empathy, troubleshooting skills, and a bias for action.
• Create and maintain support documentation, FAQs, and integration guides
• Work experience with global, cross-functional teams

Nice-to-Have

• Prior experience supporting or working on Agentic AI systems, LLMs, or AI copilots.
• Familiarity with CI/CD workflows and build tools.
• Exposure to customer support systems and experience collaborating with support/customer success teams.
• Ability to generate actionable insights from logs and telemetry data.
• Knowledge of Typescript, Python,SQL,GoLang for debugging, investigation, and lightweight patching

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. That is DevRev!