Tech Lead, Player Support

Supercell is seeking an experienced Tech Lead for their Player Care team in Helsinki. This role involves developing systems, tools, platforms, and services for Player Support and game teams, including LLM-powered chatbots, automation, real-time content filtering, and large-scale data pipelines. The Tech Lead will manage an external development team, take technical ownership of Player Support system architecture, and ensure reliability and scalability. The role requires strong technical skills, effective communication, and leadership in cross-team projects.

Must Have

• Lead and manage external developers (in-house and remote)
• Provide technical guidance and mentorship to the engineering team
• Design, implement, and maintain scalable, highly available, and secure systems
• Plan, execute, and oversee projects to improve player and agent experiences
• Oversee cloud platform operations for performance and reliability
• Participate in rotating on-call duty for critical systems
• Background in designing, developing, operating, and maintaining production systems
• Proven experience leading software development projects and managing engineering teams
• 5+ years server-side development experience (NodeJS, Go, Python, or Java)
• Familiarity with modern AI technologies and LLM-powered systems
• Ability to convey complex technical concepts to non-technical stakeholders
• Ability to manage priorities and tight deadlines with incomplete data
• Ability to think clearly under pressure and troubleshoot production issues
• Extensive experience with cloud computing platforms, preferably AWS

Good to Have

• Enthusiasm for games

Perks & Benefits

• Relocation support for employee and family
• Comprehensive compensation and benefits
• Supportive work environment and resources
• Dedicated mobility team and partners for smooth relocation

We are looking for experienced Tech Lead to join our Player Care team. Our team develops systems, tools, platforms, and services for our Player Support and game teams ranging from LLM-powered chatbots and automation tools to real-time content filtering systems and large-scale data pipelines processing billions of game events daily.

A key part of this role is leading and managing an external development team. You will take technical ownership of the architecture behind our Player Support systems and guide the work of external developers, both in-house and remote, ensuring that our systems are reliable, scalable, and meet the needs of our players and support agents. To succeed in this role, you should be technically skilled, able to communicate effectively with non-technical people, and adept at leading cross-team projects.

You will often discuss features, design, and roadmaps with product managers, game developers, designers and software engineers. You need to be able to design the architecture of large cloud-based systems from scratch, lead their implementation, and manage their operation throughout their lifespan. This doesn’t mean you will do all the work yourself. In most cases, you will delegate tasks to our in-house contractors and partners, and sometimes you will form a team to start working on a new project.

What You'll Be Doing

• Lead and manage external developers working both in-house and remotely, leading by example.
• Provide technical guidance and mentorship to the engineering team.
• Design, implement, and maintain scalable, highly available, and secure systems written in various programming languages.
• Plan, execute, and oversee projects aimed at improving technologies and processes that enhance the experiences of both players and support agents.
• Oversee cloud platform operations, ensuring the performance and reliability of Player Support systems.
• Participate in a rotating on-call duty to provide 24/7 support for critical systems.

What You Have

• Background in designing, developing, operating, and maintaining production systems.
• Proven experience in leading software development projects and managing engineering teams.
• Excellent programming skills with at least 5 years of experience in server-side development, in one or more of the following programming languages: NodeJS, Go, Python, or Java.
• Familiarity with modern AI technologies and LLM-powered systems.
• Ability to convey complex technical concepts to non-technical stakeholders.
• Ability to manage priorities and tight deadlines with incomplete data.
• Ability to think clearly under pressure; we aim for minimal downtime in our core systems, and you are expected to respond to and troubleshoot a wide range of issues in a production environment.
• Extensive experience with cloud computing platforms, preferably AWS.
• Enthusiasm for games.

Where You'll Be

This role is based in our Helsinki office. We value a collaborative work environment and genuine human interactions. You will work very closely with our other Helsinki-based teams, and most of the Player Support engineering team is also based there.

If you are not local, our relocation team would be excited to help you with your move to Helsinki. We provide comprehensive support not only for you, but also for your family!

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That's it about the role! Below, we've gathered some things we feel are important for you to know. Totally optional, but a highly recommended read.

Once you're ready to apply, just send us your application through the form on the bottom of the page.

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About Supercell

Supercell is a games company from Helsinki, Finland, with offices also in San Francisco, Seoul, Shanghai, and London. You might know us as the makers of Hay Day, Clash of Clans, Boom Beach, Clash Royale, Brawl Stars, and Squad Busters. Our mission is to create great games that as many people as possible play for years and that are remembered forever.

So, how do we make great games? By putting together the best teams and giving them the freedom and independence to succeed. And by taking risks, failing, sharing learnings, and killing lots of projects.

Hey, You Might Love It Here!

Independent cells and trust are at the core of our culture. But it takes more than that to make great games. We take good care of our people, providing them with the compensation, work environment, and resources they need to succeed while having fun along the way.

You Are Not Your Job Title ™

Here, you won’t need to focus on chasing titles or climbing ladders. Internally, our job titles don’t include prefixes like Senior, Junior, Principal, or Director. Recognition isn’t tied to your title, as it doesn't define the impact you can have around here.

Benefits and Compensation

Luring you in with glitter, glamour, and gems isn't what we're about. We want you to enjoy your time here fully, so we structure our compensation and benefits with that in mind. It starts with perceiving you as a human being, not a resource.

Relocation? Yes!

No matter where you’re moving from, our dedicated mobility team and partners will support you throughout your move. We’ll ensure the process is as smooth as possible for you and anyone joining you – whether they’re family members of the human or animal kind!

Not Sure if You Should Apply?

Many candidates with great skills and experience second-guess themselves. The bar is high, but if this role excites you, apply! We’re here to help you succeed. Also, we're happy to learn about any specific accommodations you may need to fully engage in our recruitment process.

Wishing you all the best,

The Supercell Recruitment team

P.S.

Here's a video about what Supercell is about.

Best enjoyed with salmiakki and rye bread!