Technical Account Management Advisor

At TransUnion, we foster an environment where associates drive their professional development, supported by colleagues and mentors. We encourage pursuing passions and taking ownership of careers, offering opportunities to learn and lead daily. As a Technical Account Manager, you will be crucial in implementing and utilizing our Marketing Solutions for clients. You will build strong relationships, understand client needs, and provide technical expertise and support to help them achieve their goals. This involves collaborating with cross-functional teams for client onboarding, ensuring timely delivery of Audience engagements, and advocating for clients by resolving technical inquiries and issues promptly.

Must Have

• Bachelor’s degree from an accredited college or university
• A minimum of 6 years of experience in technical account management or delivery operations, specific to MarTech/AdTech industry
• Intermediate Excel skills with the ability to perform VLOOKUP, Pivot tables, Formulas and similar advanced functions
• Analytical and critical thinking skills
• Strong organizational skills and and attention to detail
• Excellent written and oral communication skills, including communicating with external clients and partner teams

Good to Have

• Master’s degree preferred
• Experience with developer tools and APIs is a plus

Perks & Benefits

• Flexible time off for exempt associates
• Paid time off for non-exempt associates
• Up to 12 paid holidays per year
• Health benefits (medical, dental, and vision plan options and health spending accounts)
• Mental health support
• Disability benefits
• Up to 12 weeks of paid parental leave
• Adoption assistance
• Fertility planning coverage
• Legal benefits
• Long-term care insurance
• Commuter benefits
• Tuition reimbursement
• Charity gift matching
• Employee stock purchase plan
• 401(k) retirement savings with employer match
• Access to TransUnion’s Employee Resource Groups

What We'll Bring:

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

• Bachelor’s degree from an accredited college or university required; Master’s degree preferred.
• A minimum of 6 years of experience in technical account management or delivery operations, specific to MarTech/AdTech industry
• Intermediate Excel skills with the ability to perform VLOOKUP, Pivot tables, Formulas and similar advanced functions
• Analytical and critical thinking skills with the ability to manage multiple partnership relationships simultaneously.
• Strong organizational skills and attention to detail.
• Excellent written and oral communication skills, including communicating with external clients and partner teams.
• Experience with developer tools and APIs is a plus.

Impact You'll Make:

• Build and maintain strong relationships with key stakeholders at client organizations.
• Serve as the primary point of contact for technical inquiries, issue resolution, solutioning, and escalations.
• Collaborate with clients to understand business requirements and translate them into technical solutions using TransUnion’s Marketing Solutions.
• Manage the implementation process, ensuring smooth onboarding and deployment.
• Troubleshoot technical issues and coordinate resolution with internal teams to ensure timely outcomes.
• Coordinate with cross-functional teams to deliver client projects on time and within scope.
• Provide regular updates and performance reports to clients.
• Conduct training sessions and workshops to educate clients on TransUnion’s data products and features.

As a Technical Account Manager at TransUnion, you will play a crucial role in ensuring the successful implementation and utilization of our Marketing Solutions for our clients. You will be responsible for building strong client relationships, understanding their needs, and delivering technical expertise and support to help them achieve their goals. You will collaborate with cross-functional teams to onboard clients, ensure the timely and accurate delivery of Audience engagements, and serve as the client advocate by addressing technical inquiries and resolving issues promptly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting ERCoE@transunion.com.