Technical Account Manager
Job Summary
Job Description
The Technical Account Manager (TAM) partners with major brands and retailers to ensure the success of their Bazaarvoice technical program. As a core member of the account team, the TAM manages the technical relationship with clients. The TAMs proactively monitor the health of the technical program, drive adoption of contracted solutions and services, and act as the single point of escalation for technical issues. The TAM also develops relationships with key technical stakeholders and facilitates progress on projects. The role requires experience in client-facing roles, technical consulting, and project management, as well as knowledge of web technologies and SEO principles. The TAM ensures that the program aligns with the client's business goals and technical infrastructure.
Must have:
- Minimum 18-24 months in a client-facing role.
- Experience in technical consulting or project management.
- Knowledge of web technologies (HTML, CSS, JavaScript, etc.).
- Excellent written and verbal communication skills.
Good to have:
- Experience in account management.
- Basic knowledge of SEO principles and practices.
- Basic knowledge of web analytics tools and practices.
9 skills required
Job Details
Partner with the world's largest brands and retailers to ensure a successful Bazaarvoice technical program.
Our Technical Account Managers (TAMs) are experienced consultants assigned to manage the Bazaarvoice technical relationship with a defined set of clients for the duration of their contract.
As a core member of the account team, the TAMs are the primary owners of the client’s Bazaarvoice technical program. Work in close coordination with the rest of the account team and a variety of internal teams.
What You’ll Do
- Engage with the client in a strategic capacity to ensure that the program follows our recommended best practices, is appropriate for the client's technical infrastructure, and aligns with the business goals agreed upon between the client and the rest of the BV account team.
- Proactively monitor the health of the technical program to identify and help mitigate problems before they impact the success of the larger BV program.
- Drive adoption of contracted solutions and services and identify opportunities for additional solutions and services that could benefit the client.
- Oversee all technical touch points with the client, including support cases, implementations, professional services projects, pilot programs, etc., and act as the single point of escalation for the client for these engagements.
- Develop relationships with key technical stakeholders in the client organization to facilitate progress on projects, expand our technical footprint, and try to develop new champions and client advocates.
Who You Are
- Minimum 18-24 months at in a client facing role, preferably technical or technical account management.
- Experience in technical consulting or technical project management.
- Experience in account management is a big plus.
- General knowledge of web technology, preferably coding experience. Specifically, in HTML, CSS, JavaScript, XML, SQL, and other web scripting technologies.
- Basic knowledge of SEO principles and practices.
- Basic knowledge of web analytics tools and practices.
- Excellent written and verbal communication skills.
- Ability to explain complex technical concepts and processes to non-technical stakeholders.
- Ability to effectively match technical tasks to business objectives to justify effort.
- Ability to identify the required technical tasks to achieve stated business objectives.
- Ability to identify creative and non-standard ways to use our solution to help clients.
- Ability to work effectively with internal stakeholders to develop holistic account plans.
€3,000 - €4,000 a month
EUR gross per month
Pay Transparency & Integrity Builds Trust
At Bazaarvoice, we carefully consider multiple factors when determining compensation, including your background and experience. We also take geography into consideration when we can but are not able to accommodate every location when determining our ranges. These considerations mean that compensation can vary. The above base salary range for this position is EUR gross per month and will depend on your skills, qualifications, and experience.
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