Technical Account Manager - AWS Cloud
Job Summary
Job Description
We are seeking a Technical Account Manager (TAM) with a strong background in AWS cloud technologies to join our team. As a TAM, you will guide both new and existing customers on AWS technologies, services, and offerings. You will collaborate with other Rackspace teams to develop and deliver innovative solutions using various public cloud services. Your role will involve assisting customers in re-evaluating their technical platforms and application landscapes, promoting the adoption of cloud-native technologies, and driving business innovation. This position requires excellent communication skills in both Spanish and English, and a deep understanding of AWS technologies, services, and offerings, including the ability to conduct AWS Well-Architected Framework reviews.
Must have:
- 6+ years of relatable experience
- AWS Solutions Architect Associate or similar AWS certification
- Excellent verbal and written communication in Spanish and English
- Technical knowledge of AWS technologies
- AWS Well-Architected Framework review capability
Good to have:
- Conduct implementation calls
- Present proposals and grow installed base
- Understand invoicing, contracts, and renewals
- Escalate issues and receive escalations
- Assess customer configurations for issues
- Describe effectiveness of options
- Act as customer's primary technical advocate
- Work with cloud engineers and stakeholders
- Provide advocacy and support for workloads
- Bring innovative technologies to customers
- Provide value-added insight for AWS efficiency
- Ability to scale customer configurations
- Ability to use account management tools
- Drive technical strategy for cloud-native transformation
- Strong knowledge of configuration build process
4 skills required
Job Details
Job Summary: We’re hiring for a Technical Account Manager (TAM) with a strong background in AWS cloud technologies. As part of the TAM team, you’ll provide guidance to both new and existing customers specifically about AWS technologies, services, and offerings. You’ll have the opportunity to collaborate with other Rackspace teams to develop and deliver innovative solutions utilizing various public cloud services. Ultimately, you’ll be assisting customers in rethinking their technical platforms and application landscapes, promoting the adoption of cloud-native technologies, and driving innovation within their business.
Work Location: If located in Mexico City we'd like you to work a hyrid schedule of two days in the office and three days remote. If in one these states you may work fully remote: Aquascalientes, Jalisco, Nuevo Leon, Puebla, or Queretaro.
Key Responsibilities:
- Conduct implementation calls.
- Present written and verbal proposals and grow the installed base.
- Understand invoicing, contracts, proposals and renewals.
- Escalate with guidance and receive escalations.
- Identify the issue, understand it's cause, and determine the appropriate solution.
- Asses deficiencies in the existing customer configuration and forecast potential issues arising from planned modifications.
- Describe the effectiveness of each option and highlight the key differences between the recommendations.
- Act as the customer primary technical advocate.
- Work with Rackspace cloud engineers, CSM, and other stakeholders to translate business and technical objectives into Rackspace solutions.
- Provide impartial advocacy, ongoing support, and assistance for workloads.
- Bring innovative technologies and products to the customer.
- Provide value-added insight to the customer ensuring AWS cloud efficiency and operational excellence in a hands-off keyboard role.
- 6+ years of relatable experience.
- AWS Solutions Architect Associate or other AWS strongly preferred.
- Excellent communication both verbally and written using the Spanish and English languages.
- Excellent technical knowledge of all AWS technologies, services, and offerings.
- Must understand be able to conduct the AWS Well Architected Framework review and proactive workloads.
- Ability to scale customer configurations.
- Ability to use account management tools.
- Ability to drive technical strategy of customer's cloud native transformation
- Strong knowledge of the configuration build process.
Discover your inner Racker: Racker Life
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know. #LI-MF1 #LI-San Antonio
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