Technical Architect

2 Months ago • 5-10 Years • Technical Art

Job Summary

Job Description

As a Technical Architect (TA) in the Customer Success department's Professional Services team, you will be a technical consultant supporting and promoting the digital transformation of strategic customer companies using Salesforce. This includes acting as an IT strategy advisor, formulating systemization plans, designing overall architectures, conducting PoCs, and defining requirements for projects. You will also lead Salesforce implementation projects as a prime contractor. Leveraging strong technical skills and specialized knowledge of the Salesforce platform, you will lead projects, guiding customers towards successful digital transformation. Your responsibilities include designing system architectures, conducting prototype construction and technical verification, and providing troubleshooting and solutions. You will also be involved in creating and maintaining development standards and managing the development/operation process.
Must have:
  • 5-10 years of enterprise system development experience.
  • 5 years of experience as an architect or technical leader.
  • Knowledge of web application development and data modeling.
  • Hands-on skills in setting up and testing cloud services.
  • Ability to work independently and lead complex projects.
  • Consulting skills: logical thinking, problem solving, presentation.
  • Customer communication and facilitation skills.
  • Ability to learn new technologies and strong curiosity.
  • Ability to work in a team.
Good to have:
  • Knowledge of system integration, SSO, and mobile development.
  • CXO and executive-level communication skills.
  • Knowledge and experience with Salesforce cloud solutions and CRM.
  • Web frontend development experience (Angular, React, Vue.js).

Job Details

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

テクニカルアーキテクト(TA)は、カスタマーサクセス部門のプロフェッショナルサービスチームに所属し、戦略的なお客様企業のSalesforceを活用したデジタルトランスフォーメーションを支援・推進する技術コンサルタントです。 具体的には、
  • IT戦略アドバイザーとして、システム化構想策定・全体アーキテクチャ設計・PoC・要件定義等のプロジェクト上流工程の支援・遂行
  • プライムコントラクターとしてSalesforce導入プロジェクトの遂行
  • お客様・パートナー様主体の個別プロジェクトまたは複数プロジェクト横断での技術支援等の案件において、高い技術力とSalesforceプラットフォームの専門的な知識をもとにプロジェクトをリードし、お客様のデジタルトランスフォーメーションを成功へと導きます。

業務詳細

  • 信頼されるアドバイザーとしてお客様の成功にフォーカスし、お客様の戦略を理解した上でプロジェクトを推進する
  • 担当プロジェクトにおいてはSalesforce活用に関わる以下の作業を自ら行う、もしくはお客様やパートナー様を支援する
    • システム全体のアーキテクチャ設計(外部連携、認証、セキュリティ方式、大量データ処理方式、モバイル活用など)、開発戦略・計画の立案
    • プロトタイプ構築・技術検証の実施
    • 要件定義とソリューションデザインの実施
    • 開発ガイド・規約といった開発標準の作成や開発・運用プロセスを管理・効率化する仕組みの整備(CI/CDなど)
    • 技術課題に対するトラブルシュートと解決策の提示
    • 主要なプロジェクト成果物のレビューとアドバイス
    • 実行可能なプラットフォームの設定・構築・テスト(外部システムや認証基盤との連携、宣言的機能の設定、再利用可能なカスタム開発機能の設計・実装、など)
    • CoEやDevOps組織の構築とSalesforce活用推進
  • お客様やビジネスパートナーとのコミニケーションを密接に行い、信頼の獲得および期待値の管理を行う
  • プロジェクトマネージャー、ビジネスアーキテクトやソリューションアーキテクトなど他のロールのメンバーと協働し、チームとして成果を出す
  • Salesforceエキスパートとして認定資格取得および新しいプロダクトや技術を継続的に学習する
  • Saleforceがグローバルで保有するベストプラクティス・ナレッジ・メソドロジーを学び、活用し、かつ自己の経験に基づいたナレッジの蓄積にも貢献する
  • グローバルの製品開発チームやアーキテクトと協力しお客様の課題解決に取り組む
  • 社内外で情報発信を行い、パートナーエコシステムやTrailbrazerコミュニティの拡大に貢献する
  • チームメンバーのメンタリング、支援、育成

成長機会

テクニカルアーキテクト(TA)は戦略的なお客様において、複雑で難易度の高いプロジェクトにおいて構想策定から開発・運用まで幅広く支援し、Salesforceを含めたシステム全体での最適なアーキテクチャ・ソリューションを提供することで、お客様のビジネスおよびデジタルトランスフォーメーションを成功に導きます。

TAは業務の遂行において、グローバルの知見・ナレッジに容易にアクセスすることが可能で、製品開発チームやトップレベルのSalesforceアーキテクトの同僚と協働することで、一流のSalesforceおよびクラウドアーキテクトとして成長することができます。

またTAはSalesforce外部のオンプレミスシステムやクラウドサービス(IaaS, PaaS, SaaS, IDaaS等)とのシステム統合にも責任を持つため、Salesforce以外のプロジェクト経験やテクニカルスキルを十分に活用することができ、オープンでベンダーに依存しない最新のテクノロジー・標準仕様やクラウドアーキテクチャについても習得することができます。

Basic Requirements 

  • エンタープライズ向けシステム開発・CRM等ソフトウェア導入・コンサルティングなどのデリバリー経験(5年から10年程度)
  • アーキテクトや技術リーダー、10数名程度のプロジェクトマネージャやプロジェクトリーダーとしてリーダーシップを発揮した経験(5年程度)
  • 一般的なWebアプリケーション開発およびデータモデリングの知識・経験
  • 技術的な作業(クラウドサービスの設定・動作検証、簡易なプログラミング、等)を自らがクイックに行えるハンズオンスキル
  • 自発的に仕事ができる能力や、オーナーシップをもって複雑なプロジェクトをリードする能力
  • 論理的思考、課題解決、プレゼンテーション等のコンサルティングスキル
  • 顧客とのコミュニケーション、ファシリテーション能力
  • 新しい技術や製品を学習する能力、強い探究心
  • チームで仕事をする能力
     

Preferred Requirements

  • システムインテグレーション、シングルサインオン、大量データ処理、モバイル開発、アジャイル開発プロセス、DevOps等の専門的な知識
  • CXOなどのエグゼクティブクラスや部長クラス、また担当者など、それぞれの相手に合わせた柔軟なコミュニケーション能力、リエゾンとしての調整能力
  • Salesforceの各種クラウドソリューションやCRMに関する知識・経験
  • Webフロントエンド開発経験(特にAngular, React, Vue.jsなどSPA)
  • 英語によるコミュニケーション
  • 大規模プロジェクトのマネジメント経験

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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About The Company

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing wellanddoing good – you've come to the right place.

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