Technical Content Designer

Description

• Content Development: Design and produce high-quality technical documentation, tutorials, and training materials tailored to various customer segments.
• User-Centric Design: Conduct user research and usability testing to gather feedback on content effectiveness, using insights to refine and improve educational resources.
• Collaboration: Work closely with cross-functional teams to gather insights and ensure accuracy in content related to product features and updates.
• Content Strategy: Contribute to the development of a comprehensive content strategy that aligns with customer education goals and business objectives.
• Continuous Improvement: Analyze content performance metrics and iterate on materials based on user engagement and feedback.
• Industry Trends: Stay informed about industry trends and best practices in technical communication and customer education, integrating new ideas into content development processes.
• Quality Assurance: Ensure all content adheres to company standards and best practices, maintaining a high level of accuracy and clarity.
• Strategy: Collaborate content strategy discussions, identifying opportunities for new content initiatives that align with business goals and enhance the customer experience.
• Be responsible for the content creation, maintance, and collaboration on customer needs for a cohort of industry segments and/or business units within Enverus. 
• Ability to work directly with customers to understand their needs and strategies to provide curated training materials and resources. 
• Effectively and efficiently create and maintain resources to align with overall business goals and industry trends. 

• Experience in technical role across the energy industry.
• Strong understanding of user experience principles and instructional design methods. 
• Excellent communication skills, with the ability to convey complex information in a clear and concise manner. 
• Proficiency in content design tools.
• Knowledge of LMS systems, preferred.
• Strong problem-solving skills.
• Experience in collaborating with cross-functional teams and subject matter experts. 
• Ability to collaborate with cross-functional teams and SME's.

• Bachelors degree in technical field (Engineering, Geology, Finance, Instructional Design, Cirriculum Development, Education)
• 2+ years of experience
• Knowledge of LMS systems, preferred
• Knowledge of CRMs, preferred
• Experience with content creation tools, preferred

• Ability to sit for long periods, work on a computer with repetitive motions and utilize devices typically found in an office environment. 
• Able to safely lift up to 35 pounds at a time using safe lifting techniques.
• Ability to communicate effectively with another person. 
• Regular and predictable attendance is required. 
• Ability to work in an office environment as required.
• Travel requirements: 10-15% or as required for company needs