Owner Relations Agent

7 Minutes ago • 2-5 Years • $50,000 PA - $55,000 PA

Operations

Job Description

Enverus is seeking an Owner Relations Agent for their Customer Support team. This role involves answering incoming owner relations calls regarding various issues like revenue, land, and JIB, logging inquiries, and following up on unresolved cases. The agent will build relationships, manage difficult situations, and ensure accurate, timely, and friendly responses. The position requires strong organizational skills, the ability to manage multiple tasks and clients, and proficiency in Microsoft Office and oil and gas software.

Must Have:

Answer incoming owner relations calls regarding various issues, including revenue, land, division orders, JIB, A/R, and A&P.
Log owner inquiries in a case tracking system and follow-up on outstanding unresolved inquiries.
Respond promptly to company needs and add value by building relationships and trust through client interactions and manage difficult or emotional situations.
Ensure the response and manner is done in an accurate, timely and friendly manner.
Manage emotions (calm, non-defensive, respectful).
Participate in Cross-training to develop new skills, expand knowledge and to improve the business and customer experience.
Demonstrated ability to manage multiple tasks and clients.
Ability to multi-task between several critical client situations at the same time.
Ability to professionally interface with clients over the phone or through email.
Strong self-motivation, and the ability to work both independently or with a team.
Strong organizational skills, sets priorities, and meets deadlines.
Excellent written, oral, and interpersonal communication skills.
2-5 years of industry-related experience and/or training in the field of revenue accounting and/or land, JIB, A/P, regulatory, marketing, or production.
Proficiency in all Microsoft Office applications and various oil and gas software programs.
High School degree or equivalent.

Perks:

Medical
Dental
Vision
Income Protection (disability, life/AD&D, critical illness, accident)
Employee Assistance Program (EAP)
Healthcare Spending Account (HSA)
Commuter
Lifestyle & Wellbeing Program
Pet Insurance
Variable Compensation

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Description

Why YOU want this position

At Enverus, we’re committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.

We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we’re helping our customers make better decisions that help provide communities around the world with clean, affordable energy.

The energy industry is changing fast. But we’ve continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn’t be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.

Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.

We are currently seeking an Owner Relations Agent to join our Customer Support team. This role offers the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in the world’s most dynamic and fastest-growing sector.

Performance Objectives

Answer incoming owner relations call regarding various issues, including revenue, land, division orders, JIB, A/R, and A&P.
Log owner inquiries in a case tracking system and follow-up on outstanding unresolved inquiries.
Responds promptly to companies needs and adds value by building relationships and trust through client interactions and manages difficult or emotional situations.
Ensure the response and manner is done in an accurate, timely and friendly manner
Manage emotions (calm, non-defensive, respectful)
Participate in Cross-training to develop new skills, expand knowledge and to improve the business and customer experience

Competitive Candidate Profile

Demonstrated ability to manage multiple tasks and clients.
Ability to multi-task between several critical client situations at the same time
Ability to professionally interface with clients over the phone or through email.
Strong self-motivation, and the ability to work both independently or with a team.
Strong organizational skills, sets priorities, and meets deadlines.
Excellent written, oral, and interpersonal communication skills.
2-5 years of industry-related experience and/or training in the field of revenue accounting and/or land, JIB, A/P, regulatory, marketing, or production.
Proficiency in all Microsoft Office applications and various oil and gas software programs.
High School degree or equivalent

Enverus offers comprehensive benefits to our employees to include: