Technical Product Manager II

As a Product Manager, you’ll lead passionate cross-functional teams to create innovative internal and external tools that unlock Riot’s ability to deliver player value. By leading engineers, you’ll drive development, smash through obstacles, and push projects across the finish-line. You’ll meet and exceed expectations by helping concept, deliver, enhance, and influence projects at every stage of production. You’ll do all of this in service of an ambitious transformation of Riot’s company infrastructure into a highly adaptable, efficient and effective machine that multiplies Riot’s ability to deliver player value.

As a Technical Product Manager II (TPM) at Riot, you will combine technical knowledge with product leadership to provide players and game developers with essential features and supporting systems. Chemtech Platform is an organization within Tech Foundations that develops back-end services, environments, and release systems for League of Legends and Teamfight Tactics. As a TPM on the Chemtech Platform Services Team, League Studio developers will depend on your products to build player-facing experiences. You will be responsible for defining the product requirements and their success metrics. You will ensure there is a clear articulation of the customer value proposition along with a smooth onboarding experience for game developers to utilize your products and features. You will also be responsible for ensuring that your product has well defined and upheld reliability measures.

You will report to the Senior Manager of Technical Product Management on Chemtech Platform.

Responsibilities:

• Own a product space that leverages one more or more Chemtech services to provide League Studio game developers with features they need
• Manage essential customer and partner relationships, including game teams and central platform teams that support your product space
• Create a product roadmap and manage a prioritized backlog for your product space, ensuring your team is working on the highest value work
• Actively manage project scope as a result of customer and partner communications and ensure the product development is aligned with objectives
• Develop and uphold service-level objectives and agreements for your product space, in collaboration all core customers and supporting organizations
• Partnering with the other Service team leads, foster a high velocity, high performance services organization

Required Qualifications:

• Minimum of 6 years of experience on medium to large software development teams
• Minimum of 2 years of product management experience
• Bachelor's degree in Computer Science or a related field, or equivalent 
• Proven ability to navigate product management constraints and deliver balanced, pragmatic solutions
• Excellent teamwork, team leadership, communication, and stakeholder management
• Defines and articulates clear product requirements and user stories
• Ability to drive customer adoption and acceptance for products in development
• Experience with strong technical knowledge and problem-solving skills

Desired Qualifications:

• Have lead products for platforms that power consumer experiences
• Experience with Site Reliability Engineering (SRE), DevOps, or software operations engineering teams
• Experience working on a variety of internal software products in the gaming and entertainment space
• Knowledgeable about the gaming industry including newest trends and events
• Familiarity with Agile and Lean development processes and practices

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

Our Perks:

Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive Company data
• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.