Technical Program Manager

Introduction

Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company?

At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers.

And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.

We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.

The Opportunity

As a recently established Technical Program Management team (TPM) now is a fantastic time to join and put your mark on the DNA of how we work. At Poppulo, the TPM team is responsible for 4 key areas across Product & Technology:

• Delivery & Release Plan Management
• Program Management of key strategic initiatives
• Establish Professional Excellence Office
• Drive Operational Capability Improvements

We are looking for a Technical Program Manager with experience in delivering complex programmes to join our team.

Key Responsibilities

• Develop and maintain program plans, schedules, and deliverables, ensuring projects are completed on time.
• Collaborate with cross-functional teams to define project scope, objectives, and requirements.
• Foster a deep understanding of the company's software products and architecture to effectively address technical challenges and customer needs.
• Facilitate brainstorming sessions and collaborate with technical leads to explore innovative solutions for complex technical issues.
• Act as a liaison between technical teams, sales, product management, and other stakeholders to ensure alignment on project goals and priorities.
• Proactively monitor and manage project progress and communicate updates effectively.
• Create comprehensive presentations for various audiences to communicate project status and strategic initiatives.

Experience Required

• 8+ Years of Experience and 5+ Yrs as a TPM
• Experience in building or supporting SaaS-based products/companies is highly preferred.
• Customer-focused mindset with the ability to empathize with customer pain points and translate them into actionable project requirements.
• Strong analytical skills to assess complex technical information and make informed decisions.
• Exceptional problem-solving skills to develop effective solutions for technical challenges.
• Excellent communication skills to articulate technical concepts to both technical and non-technical stakeholders.
• Proficiency in project management, including planning, execution, and delivery of complex software projects.
• Strong organizational and time management skills with attention to detail and follow-through.
• Bachelor’s/University degree in Computer Science or a relevant technical discipline.
• Understanding of Agile methodologies and their applicability to software development projects.
• Experience collaborating with remote teams and working autonomously.
• Proven ability to drive organizational and cross-functional alignment to achieve project objectives.
• Track record of success in a fast-paced software company environment.
• Flexibility to handle a range of responsibilities, projects, and programs.
• Metrics-driven, with a strong quantitative and analytical mindset.
• Experience in leading and influencing teams to achieve project goals.
• Ability to distill complex technical information into clear insights.

Helpful for Success

• Driving large and complex IT Transformation programs
• Excellent Interpersonal Skills - be able to express ideas and collaborate effectively with multidisciplinary teams. Be open minded with the ability to recognise good ideas and bring consensus on decisions
• Skilled at building good working relationships and experience influencing executive stakeholders and other teams

Who We Are

We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.

We live the Poppulo values each day, as they are key to everything we do.

• Bring Your Best Self

We show up authentically, are self-aware and always strive to be better.

• See it. Own it. Solve it.

We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures.

• Together We’re Better

We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team.

Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, India, the US, and the UK.

Poppulo is an equal opportunity employer.

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