Technical Support Engineer
Job Summary
Job Description
Coupa is seeking a Technical Support Engineer to join their dynamic global team. The role involves supporting enterprise customers using Coupa's cloud-based platform, focusing on providing expert guidance on best practices. Responsibilities include answering technical and application configuration questions, troubleshooting 1st and 2nd level technical issues, collaborating with other business units like Integration and Customer Success, managing customer production environments, and building knowledge articles for customer use. The ideal candidate will have excellent communication skills, strong technical knowledge in Linux/Unix, familiarity with other operating systems, an interest in scripting languages, and experience with web technologies. Prior experience in a customer support role within enterprise software is preferred.
Must have:
- Excellent written and verbal communication skills
- Strong technical knowledge (Linux, Unix)
- Familiarity with other Operating Systems
- Interest in scripting languages (e.g., Bash, Shell, Python)
- Understanding of web technologies (XML, XSLT, DOM, HTML)
- Ability to articulate solutions clearly
- Experience with external customers in a support environment
Good to have:
- Experience in an enterprise software setting
11 skills required
Job Details
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of Technical Support Engineer to Coupa:
As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success.
In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices.
What You'll Do:
- Answer ‘how to’ technical and application configuration questions to our enterprise customers
- Assist in troubleshooting 1st and 2nd level technical issues
- Work with other business units, including the Integration team, Operations, and Customer Success, as required to ensure our customers' success
- Be responsible for customer production environments
- Build 'knowledge articles' in Coupa’s knowledge base for customers' use
What You Will Bring to Coupa:
- Excellent written and verbal communication skills
- Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems
- Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML)
- Ability to articulate solutions to complex technical problems clearly and simply
- Experience working directly with external customers in a support environment, preferably in an enterprise software setting
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Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
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