Technical Support Engineer

1 Month ago • All levels • Software Development & Engineering

Job Summary

Job Description

As a Technical Support Engineer at Coupa, you will be instrumental in supporting enterprise customers using their cloud-based platform. This role involves providing expert guidance on best practices, troubleshooting technical and application configuration issues, and collaborating with various internal teams to ensure customer success. You will also be responsible for customer production environments and contributing to the company's knowledge base by creating 'knowledge articles'. Coupa is at the forefront of innovation with its AI-powered total spend management platform, offering a collaborative and global impact for its employees.

Must have:

Answer technical and application configuration questions
Troubleshoot 1st and 2nd level technical issues
Work with other business units
Be responsible for customer production environments
Build 'knowledge articles'
Excellent written and verbal communication skills
Strong technical knowledge (Linux, Unix, other OS)
Ability to articulate complex technical problems clearly
Experience with external customers in a support environment

Good to have:

Interest in learning scripting languages (Bash, Shell, Python)
Understanding of web technologies (XML, XSLT, DOM, HTML)

11 skills required

11 skills required for this role

Add these skills to join the top 1% applicants for this job

team-management

communication

problem-solving

talent-acquisition

html

xml

linux

unix

python

shell

bash

Job Details

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of Technical Support Engineer to Coupa:

As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success.

In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices.

What You'll Do:

Answer ‘how to’ technical and application configuration questions to our enterprise customers
Assist in troubleshooting 1st and 2nd level technical issues
Work with other business units, including the Integration team, Operations, and Customer Success, as required to ensure our customers' success
Be responsible for customer production environments
Build 'knowledge articles' in Coupa’s knowledge base for customers' use

What You Will Bring to Coupa:

Excellent written and verbal communication skills
Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems
Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML)
Ability to articulate solutions to complex technical problems clearly and simply
Experience working directly with external customers in a support environment, preferably in an enterprise software setting

#LI-HYBRID

#LI-MH2

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.