Technical Support Engineer

2 Months ago • All levels • Software Development & Engineering

Job Summary

Job Description

Coupa is seeking a Technical Support Engineer to join their dynamic global team. The role involves supporting enterprise customers using Coupa's cloud-based platform, focusing on providing expert guidance on best practices. Responsibilities include answering technical and application configuration questions, troubleshooting 1st and 2nd level technical issues, collaborating with other business units like Integration and Customer Success, managing customer production environments, and building knowledge articles for customer use. The ideal candidate will have excellent communication skills, strong technical knowledge in Linux/Unix, familiarity with other operating systems, an interest in scripting languages, and experience with web technologies. Prior experience in a customer support role within enterprise software is preferred.
Must have:
  • Excellent written and verbal communication skills
  • Strong technical knowledge (Linux, Unix)
  • Familiarity with other Operating Systems
  • Interest in scripting languages (e.g., Bash, Shell, Python)
  • Understanding of web technologies (XML, XSLT, DOM, HTML)
  • Ability to articulate solutions clearly
  • Experience with external customers in a support environment
Good to have:
  • Experience in an enterprise software setting

Job Details

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. 

The Impact of Technical Support Engineer to Coupa:
 
As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success.
In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices.

What You'll Do:
    • Answer ‘how to’ technical and application configuration questions to our enterprise customers
    • Assist in troubleshooting 1st and 2nd level technical issues
    • Work with other business units, including the Integration team, Operations, and Customer Success, as required to ensure our customers' success
    • Be responsible for customer production environments
    • Build 'knowledge articles' in Coupa’s knowledge base for customers' use
What You Will Bring to Coupa:
    • Excellent written and verbal communication skills
    • Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems
    • Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML)
    • Ability to articulate solutions to complex technical problems clearly and simply
    • Experience working directly with external customers in a support environment, preferably in an enterprise software setting
#LI-HYBRID
#LI-MH2

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. 

Please be advised that inquiries or resumes from recruiters will not be accepted.

By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

Similar Jobs

Tesla - Delivery Supervisor

Tesla

Baden-Württemberg, Germany (On-Site)
• 5 Months ago
CapSpire - Senior Consultant – Endur Technical

CapSpire

Bengaluru, Karnataka, India (Remote)
• 7 Months ago
Bright Machines - Director of Supply Chain

Bright Machines

San Francisco, California, United States (On-Site)
• 1 Week ago
Nice - Designated Support Engineer

Nice

Manila, Metro Manila, Philippines (Hybrid)
• 5 Days ago
Visa - Event Operations Specialist

Visa

Atlanta, Georgia, United States (Hybrid)
• 5 Days ago
Coherent corp. - Senior PECVD Process Engineer

Coherent corp.

Sherman, Texas, United States (On-Site)
• 1 Month ago
Passive Logic - Distributed Framework Engineer

Passive Logic

Salt Lake City, Utah, United States (On-Site)
• 3 Months ago
Alten Technology - Repair Process Engineer / Manufacturing Engineer

Alten Technology

Lansing, Michigan, United States (On-Site)
• 1 Month ago
mihoyo (different language) - Software Development Engineer

mihoyo (different language)

Shanghai, China (On-Site)
• 1 Year ago
Sprinkler - Engineering Manager

Sprinkler

Gurugram, Haryana, India (On-Site)
• 1 Year ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Palo Alto Networks - Director, Technical Customer Support

Palo Alto Networks

São Paulo, State Of São Paulo, Brazil (On-Site)
• 4 Days ago
London stock Exchange - Senior Data Science Cloud Engineer

London stock Exchange

St. Louis, Missouri, United States (On-Site)
• 2 Months ago
zeta - Senior Product Manager/Associate Director - Product (Data)

zeta

Bengaluru, Karnataka, India (On-Site)
• 1 Month ago
Ansys - Angular/Typescript Engineer

Ansys

Cambridge, England, United Kingdom (On-Site)
• 2 Months ago
Ariens Company - Test Technician

Ariens Company

Brillion, Wisconsin, United States (On-Site)
• 1 Month ago
Entlgd  - Lead Level Artist

Entlgd

Yerevan, Yerevan, Armenia (Hybrid)
• 1 Month ago
Daybreak - Creative Director

Daybreak

San Diego, California, United States (Hybrid)
• 2 Months ago
Neolytix - Financial Planning & Analysis

Neolytix

Gurugram, Haryana, India (On-Site)
• 5 Days ago
Kwalee - Machine Learning Engineer

Kwalee

Royal Leamington Spa, England, United Kingdom (On-Site)
• 4 Months ago
playrix  - Lead Unity Software Engineer (Gameplay)

playrix

Montenegro (Remote)
• 8 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Bogota, Colombia

Evolution  - Studio Manager

Evolution

Colombia (On-Site)
• 10 Months ago
endava - DevOps Engineer

endava

Bogotá, Bogota, Colombia (On-Site)
• 1 Month ago
GoDaddy - Senior Software Engineer - Commerce Risk, Backend

GoDaddy

Colombia (Remote)
• 1 Month ago
Coupa - Sr. Staff Accountant, LATAM Accounts

Coupa

Bogota, Colombia (Hybrid)
• 7 Months ago
Token Metrics - AI Prompt Engineer

Token Metrics

Medellín, Antioquia, Colombia (Remote)
• 7 Months ago
neostella - Legal Assistant

neostella

Colombia (On-Site)
• 3 Months ago
Rush street interactive  - Poker Marketing Designer

Rush street interactive

Bogota, Colombia (Hybrid)
• 2 Months ago
endava - Senior Fullstack Developer (Java+React)

endava

Cali, Valle Del Cauca, Colombia (On-Site)
• 1 Month ago
Nagarro - Associate Principal Consultant, Support Sales

Nagarro

Colombia (Remote)
• 8 Months ago
Rush street interactive  - Senior Server Engineer

Rush street interactive

Bogota, Colombia (Hybrid)
• 3 Weeks ago

Get notifed when new similar jobs are uploaded

Software Development & Engineering Jobs

Alation - Sr. Technical Support Engineer

Alation

Chile (Remote)
• 2 Months ago
Nagarro - Associate Staff Engineer

Nagarro

Noida, Uttar Pradesh, India (On-Site)
• 8 Months ago
Marvell - Design Verification Engineer

Marvell

Ho Chi Minh City, Ho Chi Minh City, Vietnam (On-Site)
• 1 Month ago
Enphase Energy - Senior Engineer - Mechanical

Enphase Energy

Bengaluru, Karnataka, India (On-Site)
• 2 Months ago
Jane Street - AV Engineer

Jane Street

New York, United States (On-Site)
• 1 Month ago
Endless Studios - Engineering Mentor

Endless Studios

Abu Dhabi, Abu Dhabi, United Arab Emirates (Remote)
• 1 Year ago
Nagarro - Associate Staff Engineer, CRM Salesforce

Nagarro

Gurugram, Haryana, India (On-Site)
• 8 Months ago
PwC - IN-Associate_ Employee Central_Enterprise Apps SAP _Advisory_ Mumbai

PwC

Mumbai, Maharashtra, India (On-Site)
• 7 Months ago
Nagarro - Senior SAP QM Consultant - Process Industry Focus

Nagarro

Germany (Remote)
• 5 Months ago
Thales - Process Engineer

Thales

Mexico City, Mexico City, Mexico (On-Site)
• 1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Atlanta, Georgia, United States (Remote)

Brasília, Federal District, Brazil (Remote)

San Francisco, California, United States (Remote)

Foster City, California, United States (Hybrid)

Columbus, Ohio, United States (Remote)

United Kingdom (Remote)

Chicago, Illinois, United States (Remote)

Phoenix, Arizona, United States (Remote)

Bogota, Colombia (Hybrid)

View All Jobs

Get notified when new jobs are added by Coupa

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug