Technical Support Specialist
Job Summary
Job Description
- Excellent English (spoken and written)
- Good knowledge of Microsoft Office Apps
- Basic knowledge of SQL
- Basic knowledge of HTML and CSS
- Basic knowledge of browser developer tools
- Basic understanding of Network Infrastructure
- Problem-solving skills
- Ability to clearly present technical information
- Knowledge of Portuguese and Spanish
- Bachelor's degree in Computer Science, Information Technology, or similar
- 1 year experience in technical support
- Knowledge of JIRA (or other ticketing system)
- Basic knowledge of sports betting and casino
6 skills required
Job Details
What You'll Do
- Plans, coordinates and performs the daily and project operations assigned by the superior or other relevant parties
- Clearly present reported issues, analyze, categorize, and document the same.
- Respond to customer queries in a timely and accurate way, via help desk, chat, email, or phone.
- Attend in-person meetings with clients to analyze, troubleshoot and diagnose issues.
- Document and follow reported issues and assure that they are resolved in timely manner.
- Creating and keeping up to date internal documentation and Knowledge Base articles.
- Ability to adapt in dynamic work environment.
- Empowers team collaboration.
- The work will be performed in 3 shifts; during the onboarding and training period the work will be performed in 1st shift
What We're Looking For
- Excellent knowledge of English, spoken and written.
- Additional knowledge of Portuguese and Spanish would be a plus.
- Good knowledge of Microsoft Office Apps.
- Preferable to have a bachelorโs degree in Computer Science, Information Technology, or similar.
- Basic knowledge of SQL.
- Basic knowledge of HTML and CSS.
- Basic knowledge of browser developer tools.
- 1 year experience in technical support is a plus.
- Basic understanding of Network Infrastructure.
- Knowledge of JIRA is a plus (or other ticketing system).
- Basic knowledge of sports betting and casino is a plus.
Company Summary
Aristocrat Interactiveโฏโฏ
Aristocrat Interactive is Aristocrat Leisure Limitedโs (ASX:ALL) regulated online Real Money Gaming (RMG)โฏbusiness and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together.โฏ The business is an industry leaderโฏin content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).
About Aristocrat
Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
Travel Expectations
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About The Company
Aristocrat Leisure Limited is an ASX20 listed company and one of the worldโs leading providers of gaming solutions. Weโre licensed in over 300 jurisdictions and operate in over 90 countries around the world. Weโre also proud to have a team of over 7000 employees that deliver outstanding results by pushing the boundaries of innovation, creativity and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems, but it doesnโt stop there. Despite our global presence and exponential growth, we remain an ideas company at heart that is committed to delivering outstanding results for our customers and players and an unparalleled experience for our employees, who have the opportunity to grow, be inspired and be the best they can be.
Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play โ every day.
Come and join us โ letโs play!
๐๐ญ๐ฆ๐ข๐ด๐ฆ ๐ฃ๐ฆ ๐ข๐ญ๐ฆ๐ณ๐ต ๐ต๐ฐ ๐ด๐ค๐ข๐ฎ๐ด ๐ฐ๐ง๐ง๐ฆ๐ณ๐ช๐ฏ๐จ ๐ฆ๐ฎ๐ฑ๐ญ๐ฐ๐บ๐ฎ๐ฆ๐ฏ๐ต ๐ฐ๐ฑ๐ฑ๐ฐ๐ณ๐ต๐ถ๐ฏ๐ช๐ต๐ช๐ฆ๐ด. ๐๐ฏ๐บ ๐ค๐ฐ๐ฎ๐ฎ๐ถ๐ฏ๐ช๐ค๐ข๐ต๐ช๐ฐ๐ฏ ๐ต๐ฐ ๐ค๐ข๐ฏ๐ฅ๐ช๐ฅ๐ข๐ต๐ฆ๐ด ๐ณ๐ฆ๐จ๐ข๐ณ๐ฅ๐ช๐ฏ๐จ ๐ฆ๐ฎ๐ฑ๐ญ๐ฐ๐บ๐ฎ๐ฆ๐ฏ๐ต ๐ฐ๐ฑ๐ฑ๐ฐ๐ณ๐ต๐ถ๐ฏ๐ช๐ต๐ช๐ฆ๐ด ๐ข๐ต ๐๐ณ๐ช๐ด๐ต๐ฐ๐ค๐ณ๐ข๐ต ๐ฐ๐ณ ๐ช๐ต๐ด ๐ด๐ถ๐ฃ๐ด๐ช๐ฅ๐ช๐ข๐ณ๐ช๐ฆ๐ด ๐ธ๐ช๐ญ๐ญ ๐ค๐ฐ๐ฎ๐ฆ ๐ง๐ณ๐ฐ๐ฎ ๐ข๐ฏ @๐ข๐ณ๐ช๐ด๐ต๐ฐ๐ค๐ณ๐ข๐ต.๐ค๐ฐ๐ฎ, @๐ฃ๐ช๐จ๐ง๐ช๐ด๐ฉ๐จ๐ข๐ฎ๐ฆ๐ด.๐ค๐ฐ๐ฎ, @๐ฑ๐ช๐น๐ฆ๐ญ๐ถ๐ฏ๐ช๐ต๐ฆ๐ฅ.๐ค๐ฐ๐ฎ, ๐ฐ๐ณ @๐ฑ๐ณ๐ฐ๐ฅ๐ถ๐ค๐ต๐ฎ๐ข๐ฅ๐ฏ๐ฆ๐ด๐ด.๐ค๐ฐ๐ฎ ๐ฆ๐ฎ๐ข๐ช๐ญ ๐ข๐ฅ๐ฅ๐ณ๐ฆ๐ด๐ด. ๐๐ณ๐ฐ๐ฎ ๐ต๐ช๐ฎ๐ฆ ๐ต๐ฐ ๐ต๐ช๐ฎ๐ฆ, ๐๐ณ๐ช๐ด๐ต๐ฐ๐ค๐ณ๐ข๐ต ๐ฎ๐ข๐บ ๐ถ๐ด๐ฆ ๐ข๐ฏ ๐ฆ๐น๐ต๐ฆ๐ณ๐ฏ๐ข๐ญ ๐ข๐จ๐ฆ๐ฏ๐ค๐บ ๐ง๐ฐ๐ณ ๐ณ๐ฆ๐ค๐ณ๐ถ๐ช๐ต๐ฎ๐ฆ๐ฏ๐ต ๐ฑ๐ถ๐ณ๐ฑ๐ฐ๐ด๐ฆ๐ด, ๐ฉ๐ฐ๐ธ๐ฆ๐ท๐ฆ๐ณ ๐ต๐ฉ๐ฆ๐บ ๐ธ๐ช๐ญ๐ญ ๐ฏ๐ฆ๐ท๐ฆ๐ณ ๐ณ๐ฆ๐ฒ๐ถ๐ฆ๐ด๐ต ๐ฑ๐ข๐บ๐ฎ๐ฆ๐ฏ๐ต๐ด ๐ฐ๐ง ๐ข๐ฏ๐บ ๐ด๐ฐ๐ณ๐ต.
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