Technical Support Specialist (Ultrasound Diagnostic Equipment)

Job Description

As a specialist with technical expertise in ultrasound diagnostic equipment, you will primarily engage in the following tasks. This is a highly rewarding role where you will acquire advanced expertise, collaborate with domestic and international departments in a team, and create and support opportunities for customer satisfaction and business growth. We welcome applications from motivated individuals who are eager to take on such a position!

• Provide technical support and on-site assistance to Field Service Engineers (FSEs) for product troubleshooting.
• Manage escalation and feedback to overseas manufacturing departments regarding troubles and quality issues.
• Collaborate, coordinate, and problem-solve with domestic and international related departments.
• Provide technical information and training to FSEs, and assist in planning training programs.
• Participate in overseas product training and deploy the same training programs domestically.
• Ensure timely domestic deployment of product and service information.
• Support the establishment of support systems during the domestic product introduction phase.
• Handle recalls and revisions of ultrasound diagnostic equipment and related products.
• You will collaborate with relevant departments, both domestic and international, to contribute to FSE productivity improvement, further enhancement of the service system, and achievement of business group goals.
• You may be assigned FSE duties for several years to gain understanding of FSE operations, acquire product knowledge, and accumulate work experience.

Products Handled

• Ultrasound diagnostic equipment
• Image analysis workstations

Required Skills, Experience, and Personal Attributes

• Over 5 years of practical experience as a Field Service Engineer.
• Experience in resolving customer complaints and problems with leadership.
• Proactive individual eager to challenge collaboration with various departments, including overseas.
• Proficiency in English reading, writing, and daily conversation, and no resistance to improving English skills (TOEIC 550 or higher).
• Extremely fluent in Japanese reading, writing, and conversation.
• Basic PC skills (ability to use PowerPoint, Excel, Word).
• Ability to communicate smoothly with internal staff and customers, and work in a team.
• No resistance to meetings and scheduling adjustments with overseas departments with time differences.
• University or technical college graduate with a science background.
• Driver's license required.

Application Requirements

• Contract period: Indefinite
• Probationary period: Yes (generally 6 months from the date of joining)
• Job content: (Immediately after employment) As above
• Work location: Tokyo, Azabudai Hills (consultation required)
• Working hours: 9:00-17:30
• Break time: Generally 12:00-13:00
• Flex-time system
• Holidays: Every Saturday (scheduled holiday)/Sunday (legal holiday), national holidays, year-end and New Year holidays (December 29 - January 4)
• Leave: Paid leave (up to 20 days in the first year, varies by joining month), Care Leave (10 days per year), Sick Leave (30 days per year), etc.
• Overtime work: Yes (may include holiday work as necessary).
• Salary: 5 million to 8 million JPY (including incentive)
• Incentive paid once a year in March (varies depending on company performance, departmental performance, and individual evaluation).
• For those joining mid-year, daily pro-rata calculation applies for the eligible period.
• Others: Insurance: Social insurance (Employees' Pension Insurance, Health Insurance), Labor insurance (Employment Insurance, Workers' Accident Compensation Insurance).
• PhiliFlex points: 72,000 points (1 point = 1 JPY).

About Philips

We are a health technology (HealthTech) company. We have built our entire organization on the belief that "every human matters," and we will not stop until all people around the world have access to the quality healthcare they deserve.

Do work that you can dedicate your life to. For people's healthy lives.

• Our Business
• Our History
• Our Beliefs

If you are interested in this position, please apply even if you do not meet all the requirements. You may be a suitable candidate for other positions within Philips.

For our commitment to Diversity & Inclusion, please see here.