Technology Service Specialist (Identity and Access Management)
Job Summary
Job Description
- Completed degree in IT or comparable qualification
- Experience with Identity and Access Management (IAM) tools
- Proven experience in service operations of large IT-systems
- Experience with IT Service Management (ITSM) tools
- Knowledge of ITIL processes
- Experience in managing vendor teams
- Excellent English communication skills
- Knowledge of access lifecycle systems
- Good knowledge of Windows server systems including MS Active Directory
- Attractive salary and benefits package
- Professional training investment
- Career growth opportunities
2 skills required
Job Details
Project description
Join our Development Centre in Bucharest and become a member of our open-minded, progressive and professional team. In this role you will be working for one of our world-famous clients.
The Chief Security Office (CSO) of our client comprises the Chief Information Security Office (CISO) and the Corporate Security unit. The CISO organization guarantees information security for our client.
The team Access Lifecycle Solutions within the area Identity & Access Management inside CSO is responsible for providing centralized Identity & Access Management solutions. These provide permissions and roles to application users in a standardized and compliant process. The assignment of roles can either be automated or manual.
We are looking for a Service Operations Specialist who will be responsible for day-to-day service operations for the central Identity & Access Management system.
On top of attractive salary and benefits package, Luxoft will invest into your professional training, and allow you to grow your professional career.
Responsibilities
Management and supervision of the vendor responsible for RTB (Run-the-Bank) Operations
Drives resolution of incidents and issues, supports S2/S1 incident calls for the One Identity Manager product.
Ensure escalation of operational, regulatory, or other risks to management
Management of smaller projects
Support of audit requests (presentation of the solution, delivery of evidence...)
Data Quality, Monitoring implementation and control
Service Operations (Incident Management, Knowledge Management, Problem Management, Change management).
Ticket and process analysis to drive continuous improvements in implementations according to industry best practices.
Compliance with safety regulations and control processes
Independent handling of incidents, service request
Day to day BAU activities such as monitoring, business escalation handling
Supporting multiple applications under Access Lifecycle Solutions team (eg., dbAccessGate, D1IM-Core etc)
Ensure the stability of the system by proper planning patching, upgrade, DR, ensure the CSO non-compliant requirement, Workbench activities, vulnerabilities remediation, etc
Skills
Must have
Completed degree in IT or a comparable qualification.
Experience with Identity and Access Management (IAM) tools
Proven experience in service operations of larger and complex IT-systems
Experience with IT Service Management (ITSM) tools like ServiceNow etc
Knowledge of ITIL processes
Experience in managing vendor teams.
Nice to have
Excellent communication skills (English fluent and German optional)
Knowledge of access lifecycle systems (with a focus on request & approval, provisioning, recertification, admissions/exits) is desired.
Good knowledge of Windows server systems including MS Active Directory would be a plus
Other
Languages
English: B1 Intermediate
Seniority
Senior
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