Temporary Technical Support Specialist

Location:

Lincoln, NE, US, 68504

Requisition ID: 15863

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit .

Responsibilities

At IGT, we are dedicated to creating an encouraging environment that fosters the success of driven individuals. As a Technical Support Specialist based in Lincoln, NE, you will be instrumental in ensuring the seamless operation of our advanced technology infrastructure. This ground-breaking opportunity allows you to collaborate and innovate with state-of-the-art technology while developing your skills within a supportive community.

**PC Desktop and Smartphone Support:** Offer outstanding assistance to staff by resolving hardware and software problems. Repair devices like printers, laptops, tablets, and smartphones.
**Software Solutions:** Offer solutions for desktop applications including Microsoft Windows, Office 360 Suite, Adobe products, TEAMS, Zoom, and other essential software.
**IGT Specific Applications:** Manage and troubleshoot IGT-specific applications such as Navigator, TouchPoint Master, Whats-Up-Gold, HPOpenView, and others.
**Cross-Training:** Collaborate with the Lincoln Operations team to ensure coverage during absences and share knowledge across roles.
**System Backups and Maintenance:** Perform bi-annual backups of critical systems and routine maintenance on non-critical devices.
**Device Imaging:** Reimage or erase devices as required.
**Asset Management:** Maintain records of technology-related assets using Easy Vista.
**AV Support:** Provide support for digital projectors and conference room equipment.
**Facilities Support:** Assist with facilities-related tasks including HVAC, electrical, plumbing, and emergency systems.
**Contractor Coordination:** Accompany non-backgrounded contractors and ensure accurate check-out and documentation of their work.
**Security and Safety:** Conduct routine inspections and participate in safety and security meetings to ensure compliance and address concerns.
**Business Continuity:** Update and review the Business Continuity Plan and participate in related meetings.
**Collaboration with Networking Teams:** Work with enterprise networking teams to troubleshoot service outages.
**Retailer Support:** Assist individual retailers with complex issues and coordinate with Field Service Managers for resolution.

Qualifications

Education:

High School degree or equivalent; associates degree preferred.

Experience:

1 year of related experience is required.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

-#LI-LF1

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $29,120 - $52,458. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit .