Territory Account Manager

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Position Summary:

The Executive Territory Account Manager (TAM) will serve as the dedicated account leader responsible for ensuring continuous business growth and partnership with research customers across Korea. As the leader of a cross-functional account team supporting direct and indirect accounts, the TAM serves as the operational lead for the delivery of Illumina technology, service and support. The TAM will be responsible for developing and maintaining a seamless partnership with the customer to maximize all aspects of the relationship, including adoption and use of Illumina products Financial performance and business growth Customer satisfaction Product and technology development and optimization

In this role, the TAM will set goals for the account team, provide feedback, and facilitate communication between Illumina and each key account. The TAM is responsible to maximize the strategic business relationship by aligning the customer’s mission and strategic goals with successful utilization of current and future Illumina technology and services, and to manage both the customer relationship and the deployment of Illumina resources allocated to achieve this goal.

Position Responsibilities:

• Develop high-value, long-term profitable customer accounts through relationship building sales techniques.
• Develop short and long term research strategies with Korea DSM to first position Illumina as a leading research company in deregulated Korean market, supersede the first mover advantage of our competitors, and successfully compete with the future competitors in Korea
• Prepare and present compelling customer sales presentations and participate in all sales activities and assist with general customer demonstrations, training and support.
• Negotiate all sales opportunities within company established parameters within the assigned accounts and generate associated sales contracts and quotations.
• Maintain desirable pricing levels through effective sales negotiation.
• Develop and maintain all account/contact details within Illumina’s CRM database. Utilize same to effectively monitor and direct customer purchasing activities.
• Leverage CRM system to grow sales from existing customer base.
• Provide regular and accurate sales forecast updates.
• Create a business plan for each assigned account that satisfies goals as established by sales management.
• Effectively build a short/medium/long term sales pipeline and manage the necessary levels of sales leads and opportunities.
• Satisfy all product and technology training requirements as established by Sales management and the Training department.
• Act as a central communication point to ensure information flow on all aspects of the business relationship is efficient, effective, and deployed appropriately.
• Build relationships at all levels of the customer organization. Facilitate communication and relationship building between Illumina and client executives.
• Manage the sales process including pricing management, project pipeline visibility, product and revenue forecasting, order transactions, and ship schedules.
• Lead the direct and indirect channel team to plan and organize activities to ensure efficient and effective sales support, field service, and technical and applications support are provided.
• Participate in the introduction of new technology platforms and products to key accounts. Facilitate and enable flow of information to and from customer during pre-commercial phases.
• Understand the competitive dynamics within the account and lead development and implementation of strategies and tactics that best position Illumina technology and products to neutralize competitor growth.
• Provide Illumina management with regular feedback on account status and key initiatives.
• Provide strategic account management best practice visibility and leadership internally as appropriate.
• Develops a strong understanding of Illumina’s technology and products and continues learning as Illumina’s product portfolio evolves.
• Establishes and executes on strategies for obtaining new customers and maintains/grows existing customer accounts in order to meet and exceed revenue goals.
• Collaborate with other functional teams (eg. marketing, support and customer solutions) to achieve market development goals as established with sales management

Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.

Position Requirements:

• Strong technical background in molecular biology or genomics esp. in oncology and reproductive genetics is required.
• Regulatory experience highly desirable.
• Experience with launching new products into the research market is ideal.
• Well-developed professional and strategic sales skills with proven ability to develop and grow key accounts through networking at all levels of the customer organization.
• Excellent listening, time management, organizational and interpersonal skills.
• Strong negotiation skills including high value capital equipment
• Project and business management

All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

Preferred Experience/Education/Skills:

• BA/BS or MS degree in Life Sciences, preferably with strong focus in Genetics.
• PhD is a plus.
• Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years’ experience; or equivalent experience.

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.