Tournament Operations Associate

Job description

Tournament Operations Associate

• Are you passionate about esports and eager to help build global esports tournaments, both online and live?
• Do you enjoy building strong relationships with teams, talent, and partners to keep tournaments conflict-free?
• Are you detail-oriented, ensuring schedules, rules, and workflows run smoothly without errors?

If the answers to the above questions are yes, then this role could be ideal for you!

You will play a key role in producing world-class execution of tournament operations within GRID's Tournament Services department, focusing on seamless delivery, cost control, and adherence to operational standards. Your role will be deeply involved in maintaining predictable and dependable delivery of esports tournament productions, and supporting the development of new tournament properties.

Job requirements

What you will do

• Own the day-to-day execution of assigned tasks in tournament operations, covering invites, scheduling, and admin workflows, interfacing with partners and internal teams where applicable
• Communicate clearly and professionally with teams, talent, and partners, resolving conflicts quickly
• Manage scheduling to avoid conflicts, aligning with tournament timelines, team availability, and production requirements
• Enforce rulebooks and formats consistently, ensuring compliance and clarity across all participants
• Support internal and external tournament operations stakeholders to ensure effective and professional tournament operations
• Create and maintain documentation (invites, brackets, Discord channels, etc.) that is complete and organised
• Maintain strong relationships with professional teams and external partners (e.g. HLTV, broadcast partners)
• Support the tournament operations team in administrative functions, such as legal team agreements and prize money invoicing
• Report on tournament delivery metrics, flagging risks, and supporting resolution of operational issues

Your skills will include

• Strong understanding of the esports ecosystem and tournament operations
• Proven experience in managing logistical and operational tasks for live or online events
• Ability to stay calm and effective under pressure, ensuring delivery in high-stakes environments
• Excellent communication, planning, and organisational skills
• Proficiency with tournament tools, scheduling, and relevant software (e.g. Google Drive, Discord)
• Familiarity with broadcast production workflows and content delivery is a plus
• A team-first mindset with the ability to build positive relationships internally and externally
• High-level English written and verbal proficiency, additional languages are a plus, incl. Russian, Ukrainian, Portuguese, Spanish

Benefits of working at GRID

• Mental health support
• Flexible working conditions
• Company and team-wide events
• Work travel opportunities with travel insurance
• Training and development budget

About our culture

• Flexibility: Work from the place that inspires and motivates you the most! From our awesome Berlin/ Wroclaw offices to the comfort of your own home. Meet up in person with your colleagues every so often, making use of the travel opportunities GRID offers
• Sustainability: We want our employees to be rested and able to perform. We offer a generous vacation allowance (28+ days a year) and the opportunity to speak with professional counselors to support mental health - covered by the business
• Pragmatic: GRID thrives on being rational, allowing us to make the best decisions rather than keeping to rigid processes and procedures that don’t work well for us
• Fostering growth: Empowering employees who are determined to grow by providing a self-development budget and strong career advancement opportunities. Support from your teammates to guide and encourage you to grow in your desired professional field
• Company culture: We believe a diverse industry is best served with an inclusive and diverse workforce. We have people based in over 24 countries, with recent employee surveys showing over 98% workplace satisfaction

About GRID

Founded in 2018 in Berlin, GRID offers the GRID Data Platform to the esports & games industry. Specializing in in-game and play-by-play data, GRID curates data for game developers and tournament organizers and leverages its data platform to unlock the potential of the right holders’ data assets for the purposes of storytelling, fan engagement, and integrity.

GRID’s official data partnerships cover multiple partnered rights holders (data sources) and integrated commercial data consumers, covering 15+ game titles. Our exclusive data partners include the likes of Riot Games, Ubisoft, Krafton, Moonton, BLAST, PerfectWorld, Hero Esports and CCT.

If you have the ambition and desire to work at the forefront of cutting-edge industry projects, then GRID is the place for you.

Apply today to find out more and begin your journey!