Trading Support Specialist

1 Month ago • All levels

Job Summary

Job Description

As a Trading Support Specialist, you will support the Trading Team by responding to customer inquiries through email, ensuring high service standards for DraftKings clients and smooth sports betting operations across all markets. The role involves supporting all aspects of the trading process while collaborating across multiple teams to ensure seamless day-to-day operations. You will also follow up with customers to ensure satisfaction and escalate complaints when necessary to maintain an exceptional customer experience. The job requires providing prompt resolutions, providing responsive email support, escalating complaints, organizing and maintaining data and supporting all aspects of the trading process.
Must have:
  • Deep knowledge and passion for sports
  • Bachelor’s degree or equivalent professional experience
  • Ability to think quickly and work efficiently
  • Strong proficiency in both spoken and written English
  • Detail-oriented and desire to learn

Job Details

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

As a Trading Support Specialist, you’ll support our Trading Team by responding to customer inquiries through email, ensuring high service standards for DraftKings clients ensuring smooth sports betting operations across all markets. You’ll support all aspects of the trading process while collaborating across multiple teams to ensure seamless day-to-day operations. You’ll also follow up with customers to ensure satisfaction and escalate complaints when necessary to maintain an exceptional customer experience.

What you’ll do as a Trading Support Specialist

  • Provide prompt resolution to customer inquiries by providing appropriate and accurate information.

  • Provide responsive email support to DraftKings customers, maintaining high service standards.

  • Escalate customer complaints through the appropriate internal channels to ensure timely and customer-centric resolution.

  • Organize and maintain data to ensure ongoing security and usability of key systems.

  • Support all aspects of the trading process, from trading and settlement to manual adjustments, while collaborating with multiple teams and departments to ensure efficient operations.

What you'll bring

  • Deep knowledge and passion for sports, with a strong understanding of the sports betting industry.

  • Bachelor’s degree in a relevant field or equivalent professional experience.

  • Ability to think quickly and work efficiently under tight time constraints.

  • Strong proficiency in both spoken and written English.

  • Detail-oriented with a strong desire to learn and grow in a dynamic environment.

  • Full-time, in-office role with a commitment to on-site presence with a willingness to work night shifts on occasion.

#LI-EB1

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

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About The Company

DraftKings Inc. (Nasdaq: DKNG) is a digital sports entertainment and gaming company. It’s simple, at DraftKings, we believe life’s more fun with skin in the game. For that reason, we’re committed to responsibly creating the world’s favorite games and betting experiences. Headquartered in Boston, with offices around the globe, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do, and think you will too.

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