Trainer (R13354)

**ABOUT OPORTUN

**

Oportun (Nasdaq: OPRT) is a mission-driven fintech that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $19.7 billion in responsible and affordable credit, saved its members more than $2.4 billion in interest and fees, and helped its members save an average of more than $1,800 annually. Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.

WORKING AT OPORTUN

Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.

Role Summary

We are looking for a dynamic, impact-oriented, and results-driven Trainer who will play a key role in supporting our Contact Center operations by designing, delivering, and optimizing learning programs. This role requires not only strong facilitation skills but also the ability to work closely with Lines of Business (LOBs), understand business goals, and use key performance indicators (KPIs) to guide training effectiveness.

The ideal candidate is bilingual (English/Spanish), an excellent communicator at all organizational levels, and a committed team player who thrives in a collaborative and fast-paced environment. Experience in the Collections line of business is highly desirable, as it will provide valuable context for supporting teams in that area.

This position is hybrid in nature, requiring remote work and on-site presence as needed, especially during New Hire training sessions.

Key Responsibilities

• Collaborate with LOBs to ensure training content aligns with KPIs and operational goals.
• Deliver high-quality onboarding and continuous learning programs to improve employee performance and customer service.
• Provide coaching and support to new hires throughout their training and learning curve, ensuring consistency and quality through the Post Training Partnership program.
• Monitor and analyze performance data to improve training outcomes and address development gaps.
• Conduct Training Needs Analysis (TNA) and follow through on execution and documentation.
• Develop and maintain training documentation, scorecards, materials, and attendance reports.
• Act as a liaison between the training team and internal partners such as HR, IT, Recruitment, and Operations.
• Maintain awareness of procedures in Origination, Document Verification, Servicing, and ideally Collections (desired).
• Demonstrate a consistent team-oriented mindset, fostering a supportive and positive training environment.
• Be available for on-site presence when required as part of the hybrid work model, especially for New Hire classes.

Required Qualifications

• Bilingual (English/Spanish) – fluent in both written and verbal communication. Is a must.
• Minimum of one year’s experience in a collections. Is a must.
• Managing and analyzing key operational metrics (collections) Is a must.
• Strong instructional, facilitation, and presentation skills.
• Proven ability to build strong working relationships and communicate effectively across all organizational levels.
• Must be a collaborative team player, able to contribute positively to group dynamics and shared goals.
• Experience using KPIs and business metrics to inform training strategies and outcomes.
• Strong time management and organizational skills; must be able to work well under pressure and meet deadlines.
• Proficient in Microsoft Office, with advanced skills in PowerPoint, Excel, and Word.
• Self-starter with a positive attitude, adaptable and solutions-oriented.
• Open to a hybrid work schedule (on-site and remote).