Procedure Governance Analyst

Role Summary

The Procedure Governance Analyst is responsible for supporting the governance, accuracy, and integrity of operational documentation and associated controls across the operations teams. This role ensures procedures and control documentation are current, compliant, properly approved, and aligned with regulatory and policy requirements. The Specialist partners closely with Legal, Compliance, and business stakeholders to maintain a centralized, version-controlled library of procedures and controls that supports audit readiness and operational consistency.

RESPONSIBILITIES:

Procedure Documentation & Maintenance

• Design, update, and maintain accurate operational procedures that reflect current processes, policies, and regulatory requirements.
• Support the lifecycle of procedure management—from drafting and formatting through versioning, approvals, and publication.
• Ensure consistency, clarity, and standardization in procedure content and structure across business areas.
• Conduct scheduled reviews and audits of documentation to confirm currency and accuracy.

Version Control & Governance

• Maintain version control records, including historical tracking of updates, approvals, and ownership.
• Ensure all documentation changes follow established governance workflows and review cycles.
• Ensure procedures are reviewed and updated according to the established review schedule.
• Partner with business owners to confirm and attest that the content is accurate and current.
• Coordinate procedure repository updates, ensuring accessibility and single-source-of-truth integrity.

Coordination with Legal & Compliance

• Partner with Legal and Compliance to obtain necessary approvals for new or revised procedures.
• Facilitate cross-functional reviews to align documentation with current regulatory guidance and internal policies.
• Escalate inconsistencies or potential compliance gaps identified during review processes.

Control Validation & Design Support

• Validate that existing business controls are documented accurately and functioning as intended.
• Collaborate with business process owners to support the design and documentation of new controls when gaps or risks are identified.
• Maintain control documentation aligned with the enterprise control framework and ensure evidence requirements are clearly defined.
• Assist in preparing documentation and control evidence for audits, risk assessments, and management reviews.

Library Management & Continuous Improvement

• Manage and maintain the centralized library of procedures and controls, ensuring it remains accurate, organized, and audit-ready.
• Identify and recommend process improvements to streamline document management and review cycles.
• Support internal readiness activities by ensuring all materials are approved, accessible, and version-controlled prior to release.

Knowledge & Expertise

• Working knowledge of documentation governance practices, control frameworks, and compliance requirements in regulated industries (e.g., financial services, fintech, or collections).
• Understanding of the relationship between policies, procedures, and operational controls.
• Familiarity with documentation platforms such as ServiceNow, SharePoint, CODA, or similar content management tools.

REQUIREMENTS

• 3–5 years of experience in procedure management, documentation governance, compliance support, or control validation.
• Demonstrated experience maintaining documentation libraries, coordinating reviews, and managing version control processes.
• Experience collaborating with Legal, Compliance, and business operations teams to align on documentation and control requirements.
• Prior exposure to regulated environments where documentation accuracy and audit traceability are critical.

Skills

• Excellent English skills (both written and spoken)
• Strong written communication and attention to detail for procedure drafting and editing.
• Excellent organizational and time management skills with the ability to manage multiple review cycles.
• Analytical thinking and problem-solving ability to identify documentation or control gaps.
• Strong interpersonal skills to collaborate across functions and facilitate approval of workflows.
• Proficiency with Microsoft Office Suite, content management systems, and document versioning tools.