Training Associate

undefined ago • 1 Years + • Teaching • $55,000 PA - $65,000 PA

Job Summary

Job Description

Inspiren offers a complete and connected ecosystem in senior living, combining compassionate care with technology to bring peace of mind to residents, families, and staff. Their integrated solutions capture community activities, providing data for informed clinical and operational decisions, driving efficiency and better care outcomes. The Training Associate will execute customer-facing training programs, supporting the Inspiren Training Center of Excellence. This role involves delivering training content, managing sessions, tracking engagement, and relaying customer feedback to ensure consistent education and product adoption throughout the customer journey.
Must have:
  • Deliver and facilitate customer training across implementation, go-live, and ongoing education phases.
  • Manage scheduling, coordination, and delivery of live and asynchronous training sessions.
  • Track participation, completion, and engagement metrics across training programs.
  • Provide input for case studies and success stories that highlight effective product adoption.
  • Relay customer feedback and usage patterns to inform product and training updates.
Good to have:
  • experience in healthcare or SaaS
Perks:
  • Equity
  • Benefits (including medical, dental, and vision)
  • Flexible PTO

Job Details

About the company

Inspiren offers the most complete and connected ecosystem in senior living. Founded by Michael Wang, a former Green Beret turned cardiothoracic nurse, Inspiren proves that compassionate care and technology can coexist - bringing peace of mind to residents, families, and staff.

Our integrated solutions seamlessly fit into existing workflows, capturing everything happening within a community. Backed by nurse specialists and powerful analytics, we provide the data operators need to make informed clinical and operational decisions - driving efficiency, profitability, and better care outcomes.

About the Role

We’re looking for a Training Associate to execute our customer-facing training programs. Reporting to the Director of Training, this role will execute our internal and external training initiatives, support the execution of the Inspiren Training Center of Excellence, and ensure consistent and effective education throughout the customer journey. You will be instrumental in delivering training content, driving customer engagement and ensuring product adoption.

What you’ll do

  • Deliver and facilitate customer training across implementation, go-live, and ongoing education phases.
  • Manage scheduling, coordination, and delivery of live and asynchronous training sessions.
  • Track participation, completion, and engagement metrics across training programs.
  • Provide input for case studies and success stories that highlight effective product adoption.
  • Relay customer feedback and usage patterns to inform product and training updates.

About you

  • 1 year in a customer-facing training, onboarding, or support role (preferably in healthcare or SaaS).
  • Strong communication and presentation skills, both in-person and virtual.
  • Experience delivering engaging training content.
  • Highly organized, self-motivated, and detail-oriented.
  • Comfortable working cross-functionally in a fast-paced environment.

Details

  • The annual salary for this role is $55,000 - $65,000 + Equity & Benefits (including medical, dental, and vision)
  • Flexible PTO
  • Location: Remote - US; Central preferred, up to 75% travel is expected
  • Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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