Transformation Lead - Application Maintenance & Productivity

Capgemini is hiring a dynamic Transformation Lead / Manager-Application Maintenance & Productivity to spearhead productivity improvement, service delivery transformation, and cost optimization across large-scale accounts. This strategic role involves working closely with the Engagement Manager and senior stakeholders to implement ZeroOps, RPA, Gen AI, and Problem Management initiatives.

Total Experience: 12-14 Years

Location: Mumbai Only

Your Role

Key Responsibilities

• Lead Application Maintenance operations across multi-technology environments including SAP, BI, and Cloud & Cognitive Automation (C&CA).
• Drive continuous improvement and transformation using levers like Automation, Gen AI, NoOps, and Lean/Six Sigma.
• Ensure high standards in Incident, Problem, and Knowledge Management aligned with ITIL practices.
• Manage senior stakeholders across Capgemini and client organizations.
• Own and execute industrialization and cost optimization plans to improve contribution margins.
• Collaborate with cross-functional teams to implement change management and improve KPIs/SLA performance.

Perks and Benefits

• Work with emerging technologies like Gen AI, Agentic AI, and RPA.
• Be part of executive leadership and contribute to strategic planning.
• Opportunity to transform large accounts and deliver measurable value.
• Exposure to global delivery models and cutting-edge transformation levers.

Your Profile

• 12+ years of experience in IT service delivery, Application Maintenance, and managed services.
• Proven leadership in managing large teams (250+ FTEs) across geographies.
• Strong analytical skills with experience in data analytics, ROI measurement, and service delivery transformation.
• Hands-on experience with RPA, Gen AI, Agentic AI, NoOps, and Lean/Six Sigma.
• Certifications in ITIL and Six Sigma preferred.
• Excellent communication, stakeholder management, and presentation skills.

What You’ll Love About Working Here

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

D&I Disclaimer

We are committed to fostering a diverse and inclusive workplace that values and celebrates differences.

We believe that diversity in all its forms enriches our organization, promotes innovation, and drives success. We are dedicated to providing equal opportunities for all individuals, regardless of discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, neurodiversity, or veteran status. Our commitment extends to embracing all forms of diversity.

We actively encourage candidates from diverse backgrounds to apply and join us in shaping a more inclusive future together.

Recruitment Disclaimer

Capgemini neither charges any fee, nor requires any money deposits from jobseekers at any stage of recruitment nor collect any fees from educational institutions for participation in a recruitment event.

Capgemini has a robust recruitment process where the employment criterion is based purely on merit.

Any person dealing with unauthorized parties for seeking job opportunities with Capgemini in lieu of money is doing so at his/her own risk. Capgemini will not have any obligation to honour terms of any fake offer letter so issued, or provide employment to anyone who has been issued a fraudulent offer letter. Further, Capgemini is not responsible for any losses (monetary or otherwise) including but not limited to loss of data that are incurred as a consequence.

In case you come across any person or organization demanding money in lieu of an offer letter for a job opportunity in Capgemini, you are encouraged to bring such matters to our attention by reporting it at the SpeakUp portal.