Ubuntu Customer Engineer

2 Months ago • All levels • Software Development & Engineering

Job Summary

Job Description

As an Ubuntu Enablement Engineer at Canonical, you will leverage your Linux and hardware expertise to collaborate with leading OEMs, ODMs, and silicon partners. Your key responsibilities include working closely with partners on platform bring-up, debugging and prioritizing issues, facilitating communication between engineering teams, and building relationships with partners. You'll also conduct root cause analysis, provide technical training, and support factory operations. This role requires excellent time management, insightful debugging, and problem-solving skills. This fast-paced environment requires excellent time management, insightful debugging, critical thinking, problem-solving skills and deep knowledge of the Linux system​.
Must have:
  • Bachelor's degree in STEM field
  • Good interpersonal skills
  • Proficiency in Linux kernel, boot, and system architecture
  • Linux debugging and resolution abilities
  • Ability to be productive in a globally distributed team
  • Ability to learn fast to work on cutting edge technologies
  • English written and verbal communication skills
Good to have:
  • Experience with system firmware
  • Experience debugging power management
  • Experience in board design, bring up, and validation
  • Familiarity with Ubuntu development model
  • Shell/Python scripting skills
Perks:
  • Personal learning and development budget
  • Annual compensation review
  • Recognition rewards
  • Annual leave
  • Priority Pass for travel

Job Details

Canonical Ubuntu is the world's leading Linux for software engineers, desktops, cloud and IoT. We bring open source to the world as a safe and secure platform for personal computing, and the launchpad for innovators, entrepreneurs, and scientists.

We work with the world's most significant silicon companies - Intel, AMD, Nvidia, Mediatek, Hisilicon, Samsung and more - to optimise Ubuntu on their next-generation chips. We also work with OEMs and ODMs - Dell, HP, Lenovo, Advantech, ADLink and many more - to ensure that Ubuntu works perfectly on their hardware.

We are proud to have an office in Taipei where we do a wide range of software engineering work, from cloud to desktop, server and IoT. We also offer remote work on roles that do not depend on direct access to confidential pre-production hardware.

We invite you to join Canonical as an Ubuntu Enablement Engineer.​ In this role, you will use your knowledge of Linux and hardware to represent Canonical with leading OEMs, ODMs, and silicon partners to deliver the best user experience of Ubuntu on partner hardware. Your work will improve Ubuntu for millions of users.

This fast-paced environment requires excellent time management, insightful debugging, critical thinking, problem-solving skills and deep knowledge of the Linux system​.

Key responsibilities

  • Work closely with partners on platform bring up
  • Debug and prioritize issues, escalate to engineering teams where needed
  • Facilitate communication between Ubuntu, firmware and hardware engineering teams
  • Build and maintain working relationships with partners
  • Conduct root cause analysis, collect and organize details to reproduce and explain results
  • Provide fast response times and estimated time lines for resolving technical issues
  • Plan, build and deliver Ubuntu ecosystem technical training to Canonical's partners
  • Design and provide factory support during production preparation and run
  • Occasional international travel to the EU, USA, Taiwan and China

Required skills and experience

  • A Bachelor or higher degree in STEM, preferably Computer Science or Electrical Engineering
  • Good interpersonal skills for collaboration and customer engagements
  • English written and verbal communication skills
  • Linux kernel, boot and system-level architecture skills
  • Linux debugging and resolution abilities
  • Ability to be productive in a globally distributed team
  • Ability to learn fast to work on cutting edge technologies

Desirable skills and experience

  • Experience with system firmware, including UEFI, ACPI, DSDT, boot loaders, device firmware
  • Experience debugging power management on PCI ASPM, SATA ALPM, low power profiles
  • Experience in board design, bring up, and validation
  • Familiarity with Ubuntu development model
  • Shell/Python scripting skills

What Canonical offers:

  • Personal learning and development budget 
  • Annual compensation review
  • Recognition rewards
  • Annual leave
  • Priority Pass for travel

Canonical is a growing international software company that works with the open-source community to deliver Ubuntu, the world’s best free software platform.Our services help businesses worldwide reduce costs, improve efficiency and enhance security with Ubuntu.

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity we will give your application fair consideration.

#LI-remote

#Stack

Similar Jobs

bytedance - Machine Learning Engineer Intern (Global E-commerce Risk Control) - 2025 Summer (PhD)

bytedance

San Jose, California, United States (On-Site)
8 Months ago
Diligent Corporation - Cash Applications Specialist

Diligent Corporation

Galway, County Galway, Ireland (Hybrid)
1 Month ago
Critical mass - Freelance Senior Designer, Product

Critical mass

Calgary, Alberta, Canada (On-Site)
1 Week ago
Hawkeye Innovations - Match Operations Assistant

Hawkeye Innovations

Helsinki, Uusimaa, Finland (On-Site)
2 Months ago
Salesforce - Lead Solution Engineer - Travel, Transport and Hospitality

Salesforce

London, England, United Kingdom (Remote)
6 Days ago
Expedia - Senior Software Development Engineer, Advertising Technology

Expedia

Chicago, Illinois, United States (On-Site)
1 Month ago
quience - Staff Engineer : Storefront

quience

Bengaluru, Karnataka, India (On-Site)
1 Week ago
ElevenLabs - Enterprise Solutions Engineering

ElevenLabs

London, England, United Kingdom (Remote)
3 Months ago
Crowd Strick - Director of Engineering, Sensor Development Tooling

Crowd Strick

United States (Remote)
6 Days ago
Qualcomm - Power Integrity Engineer

Qualcomm

Hsinchu City, Taiwan (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Ethos Life - Partnerships Operations Manager

Ethos Life

Bengaluru, Karnataka, India (On-Site)
1 Month ago
PwC - Data Management and Strategy, Senior Associate

PwC

Vancouver, British Columbia, Canada (On-Site)
1 Month ago
Interactive Brokers - Regulatory Correspondence Counsel

Interactive Brokers

Chicago, Illinois, United States (Hybrid)
2 Months ago
DNEG - Character Lead TD ( DNEG Animation)

DNEG

London, England, United Kingdom (Hybrid)
2 Months ago
Hawkeye Innovations - Football Video Systems Technician

Hawkeye Innovations

La Spezia, Liguria, Italy (On-Site)
3 Weeks ago
Hawkeye Innovations - NFL Technical Operations Lead

Hawkeye Innovations

Atlanta, Georgia, United States (Hybrid)
3 Months ago
Tesla - Security Systems Engineer

Tesla

Brandenburg, Germany (On-Site)
5 Months ago
Internet Brands - Account Executive

Internet Brands

Seattle, Washington, United States (On-Site)
3 Months ago
Axon - Commercial Operations Analyst - Quoting

Axon

San Francisco, California, United States (On-Site)
1 Month ago
Hawkeye Innovations - Match Operations Assistant - Malmö

Hawkeye Innovations

Malmö, Skåne County, Sweden (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Taipei City, Taiwan

appier - Senior Data Backend Engineer (Ad Cloud)

appier

Taipei City, Taiwan (On-Site)
1 Month ago
USE Insider - Solution Architect - Taiwan

USE Insider

Taipei City, Taiwan (Hybrid)
9 Months ago
binance - Senior Java Engineer - Cloud Tech (Trading Systems)

binance

Taipei City, Taiwan (Remote)
3 Months ago
binance - iOS Developer

binance

Taipei City, Taiwan (Remote)
1 Month ago
Qualcomm - Camera Image Quality Engineer

Qualcomm

Taipei City, Taiwan (On-Site)
1 Month ago
rivos - Field Application Engineer (Senior)

rivos

Hsinchu, Hsinchu City, Taiwan (Hybrid)
4 Months ago
binance - Senior Backend Architect - Java

binance

Taipei City, Taiwan (Remote)
4 Months ago
appier - Senior LLM Scientist

appier

Taipei City, Taiwan (On-Site)
2 Months ago
NVIDIA - Design Verification Engineer (RDSS Intern)

NVIDIA

Hsinchu, Hsinchu City, Taiwan (On-Site)
6 Months ago
Silicon Labs - Product Test Engineer

Silicon Labs

Hsinchu, Hsinchu City, Taiwan (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Software Development & Engineering Jobs

Playdawn Consulting - Senior Software Engineer (Games)

Playdawn Consulting

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Nagarro - Z--Principal Engineer

Nagarro

France (Remote)
9 Months ago
SoftSwiss - Senior Atlassian Engineer

SoftSwiss

Warsaw, Masovian Voivodeship, Poland (Remote)
1 Month ago
Qualcomm - Wireless Connectivity - Staff Engineer

Qualcomm

Chennai, Tamil Nadu, India (On-Site)
3 Weeks ago
Capgemini - Mechanical & Physical Engineer

Capgemini

Coimbatore, Tamil Nadu, India (On-Site)
1 Month ago
bytedance - Senior Software Development Engineer, SDN-Traffic Intelligence & Control

bytedance

Seattle, Washington, United States (On-Site)
3 Months ago
Moloco - Staff Software Engineer (Tech Lead)

Moloco

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Penrose studios - Server Engineer

Penrose studios

San Francisco, California, United States (On-Site)
2 Months ago
Rippling - Senior Software Engineer - Object Graph

Rippling

New York, United States (On-Site)
1 Week ago
Capgemini - SAP BODS Data migration

Capgemini

Hyderabad, Telangana, India (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded