US-Expert

8 Hours ago • All levels

Job Summary

Job Description

The job involves demonstrating and maintaining top-performing sales and service to Apple customers. The role requires understanding customer needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. The employee must be knowledgeable about Apple’s products, services, purchase options, and sales processes. They also need to support their peers by sharing knowledge and assisting in offering ownership opportunities. Accuracy and following guidance are crucial, along with performing other tasks, including providing customer service and support. The role emphasizes contributing to an inclusive environment by respecting differences and demonstrating Apple’s values of inclusion and diversity.

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Job Details

Demonstrate and sustain top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. Be knowledgeable about and proactively stay up to date on Apple’s products, services, purchase options and Product Zone sales processes. Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and follow guidance. Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities.