US Manager

1 Month ago • All levels

Job Summary

Job Description

The US-Manager will lead a team, focusing on developing and empowering each member to achieve their goals. Responsibilities include recruiting, training, and retaining a diverse team, actively participating in floor leadership, addressing concerns, driving business priorities, and ensuring exceptional customer service. They will maintain company policies, protect assets, and contribute to an inclusive environment by respecting differences and demonstrating Apple's values, fostering safe and respectful team environment.
Must have:
  • Lead and empower a team for performance and growth.
  • Recruit, train, and retain a diverse and high-performing team.
  • Ensure exceptional customer service and address concerns.

Job Details

Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals. Assist with recruiting, training, developing, and retaining a diverse, high-performing team. Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered. Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate. Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas. Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information. Perform other tasks as needed. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams. Take action to create a safe, respectful, and inclusive environment for all team members.

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