Used Car Manager
Job Summary
Job Description
- Drive sales metrics
- Lead & manage a team
- Excellent customer experience
- Cross-functional collaboration
- Problem-solving skills
- Strong communication skills
- Employee Stock Purchase Plan (ESPP)
- Comprehensive Medical Coverage
- Global Employee Assistance Program (EAP)
- Employee Vehicle Purchase Program
- Tesla Vehicle Experience Program
- Employee Merchandise Discounts
- Celebratory Gifts
- Employee Referral Program
2 skills required
Job Details
Would you like to be part of a team transforming the way people buy a car? Are you business savvy and have the ability to work autonomously in an environment that is fueled by creativity and problem solving? Tesla is reinventing the trade-in and used vehicle business and we are looking for innovators to help us in this endeavor. Used Car Manager is a demanding position which requires the flexibility to adapt, the drive to achieve against difficult odds, and a forward-thinking nature to anticipate trends, and to be ahead of the curve. As a leader in Tesla’s Used Car business, you are responsible for the sales process, managing used vehicle delivery performance and operations, and providing exceptional customer experience.
- Responsible for driving sales metrics (sales volume, close rate, advisor efficiency, and others as business needs change).
- Lead, manage, and grow a team of motivated and effective Used Car Advisors.
- Work cross-functionality with the other organizations within Tesla (Sales, Marketing, Delivery, Charging, Finance teams) to ensure workflows are the best available.
- Engage field teams to support expansion of used sales.
- Participate in testing of new, updated and innovative processes.
- Communicate data-based performance metrics in team meetings and as needed by the business.
- Resolve issues related to website and customer experience.
- Resolve customer concerns and escalations as needed.
- BA/BS, or equivalent preferred.
- Management experience leading a team of people preferred.
- Strong verbal and written communications skills are a must, as well as leadership skills.
- Creative thinker with the ability to resolve critical problems quickly and independently.
- Demonstrated ability to work effectively across internal and external organizations.
- Proven ability to work well with others in a team environment.
- Willingness to work on a flexible schedule, according to activity volume.
- Ability to work across multiple systems.
In addition to a competitive compensation package, Tesla Hong Kong is pleased to offer the following benefits for employees:
- Employee Stock Purchase Plan (ESPP)
- Comprehensive Medical Coverage (Extended to Employees' Dependents)
- Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
- Employee Vehicle Purchase Program
- Tesla Vehicle Experience Program
- Employee Merchandise Discounts
- Celebratory Gifts for Special Occasions
- Employee Referral Program
The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees.
福利
除了具有競爭力的薪酬方案外，Tesla 香港為員工提供以下福利：
- 員工認股計劃（ESPP)
- 團體醫療保險 (包括配偶及子女)
- 全球員工支援計劃 (EAP) 和協助資源
- 員工購車計劃
- Tesla 車輛體驗計劃
- Eshop精品員工優惠
- 節慶禮物
- 員工推薦計劃
本公司保留在未經員工事先通知/同意的情況下更改總薪酬福利的權利， 此類福利也可能受到本公司決定的條款及細則約束。
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