User Research Manager, TAA NA

Manager, CX/UX Research

The Company

Wolters Kluwer is a global leader in professional information services. Professionals in the areas of Legal, Tax, Health, Finance and Compliance sectors rely on Wolters Kluwer's market leading information-enabled tools and expert software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help our clients get it right.

The Business Unit

The Digital eXperience Group (DXG) co-creates products and solutions and consults to Wolters Kluwer businesses units around the globe. Our business unit partners serve professionals in demanding knowledge-based industries where you have to be right. DXG’s wide and growing array of solutions and services support business units in building and expanding their online product portfolios. DXG provides global leverage of industry and customer insight, driving technology capabilities for local product innovation.

The Position

The Manager of CX/UX Research, Tax & Accounting North America, reporting to the Director of CX/UX Research, will be responsible for managing a highly talented team of User Researchers supporting the North American Tax & Accounting business.

Responsibilities include but not limited to:

Leadership and Team Management

• Manage and mentor a team of user researchers, providing guidance, coaching, and professional development opportunities.
• Foster a collaborative team culture that promotes knowledge sharing, innovation, and continuous improvement across different time zones and regions.
• Set clear goals and expectations for team members, aligning their work with the company’s strategic priorities.
• Oversee the recruitment and onboarding of new research talent, ensuring diversity and a range of expertise in the team.

Research strategy and Execution:

Collaborating with Leaders in Product Management, UX Design, and Engineering, define the long-term vision and strategy for user experience research for the segment, aligning it with business objectives and goals.

• Partner with Divisional Leaders to drive research and product strategy from a user-driven perspective.
• Ensure that research resources are assigned to the highest priority projects.
• Stay at the forefront of AI technology research methodologies, integrating new tools and approaches into the research process.
• Lead efforts to analyze quantitative and qualitative data, translating complex data sets into clear, actionable insights that inform product strategy.
• Disseminate research findings and trends to relevant stakeholders, including product managers, designers, engineers, and leadership, ensuring insights are translated into user-centered product decisions.
• Collaborate with cross-functional teams to align research priorities with product roadmaps, ensuring a consistent user experience across markets.
• Advocate for the value of user research across the organization, helping stakeholders understand the role of user research in creating successful AI-enabled products.

Industry awareness:

Staying up to date with the latest trends, technologies, and best practices in user experience research. Provide thought leadership and guidance on emerging UX trends and innovations.

• Keep up to date with the latest UX practices, innovations and tools
• Actively explore AI trends regarding both software products and research processes
• Share experiences and learning with others on the team

Required Experience

• At least 10 years of relevant research experience
• At least 3 years people management experience
• Significant experience working with senior clients, stakeholders, and developers
• Experience in affecting large culture change that drives business performance
• Exceptional communication and presentation skills
• Experience working in a Lean/Agile development environment
• Excellent time and project management skills
• Some experience in the Tax & Accounting industry a plus

Benefits:

A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.