UX Writer (Mobility)
Job Summary
Job Description
A Mobility UX Writer will solve user friction across Indonesia and Singapore for Gojek's platform services like subscriptions, Gojek PLUS, and Gojek promos. Responsibilities include leading content design with stakeholders, delivering features per timelines, strategizing user communication, contributing to team quality, and collaborating intensely with stakeholders for feedback, alignment, and conflict resolution.
Must have:
- 4-5 years of UX writing experience
- Proficient in English and Indonesian grammar
- Understanding of writing fundamentals
- Solid design thinking and research skills
- Self-driven with high initiative
- Curiosity to understand customers
- Strong communication and collaboration skills
- High adaptability and self-management
Good to have:
- Background as a copywriter
2 skills required
Job Details
About the Role
A Mobility UX Writer will spend their time solving friction for users across Indonesia and Singapore. Their scope will cover Gojek’s platform services like the subscriptions, Gojek PLUS, and Gojek promos.
What you will do
- Lead the content designing process in assigned streams involving stakeholders from Designers, Researchers, Illustrators, Product Managers, Business Teams, Marketing, Legal, and others, following the pre-defined processes but also able to identify rooms for improvement during the processes.
- Effectively deliver features and improvements per agreed mass timelines with high-quality output.
- Strategize on how Gojek can better communicate with its users.
- Contribute to team discussions in improving collective quality output
- Closely and intensely collaborate and communicate with stakeholders in given contexts such as: gathering feedback, aligning thoughts to reach an agreement, giving feedback to stakeholders, resolving conflicts, and so on.
What you will need
- 4-5 years of experience as a UX Writer. Having a background as a copywriter is appreciated.
- Proficient in English and Indonesian grammar. Have a knack for languages and their role in society, daily conversation, device-mediated communication, and others.
- Excellent understanding of writing fundamentals, such as structured thinking, critical and creative thinking, context gathering, research, problem-solving, seeking feedback, and prioritization.
- Solid design thinking and fearlessness in getting your hands dirty to find out root causes, or to validate your design, through independent qualitative and quantitative research.
- Strong self-driven purpose of work and possesses a high initiative in doing what’s right and not what’s easy.
- Insatiable curiosity to understand your customers and how to make their lives better, paired with a rich understanding of Indonesians and how they go about their daily lives.
- Remarkable communication, collaboration with stakeholders, and advocating for your work.
- High adaptability. Confident and independent self-management, project management, and leadership.
About the team
We’re a dynamic team of passionate individuals who are eager to grow, learn, and push boundaries together. Here, you’ll have the space to explore, make independent decisions, and bring fresh ideas to life. We embrace leading industry practices and are always open to experiments, data-informed leaps, and creative breakthroughs. As language enthusiasts, we’re obsessed with crafting delightful, boundary-pushing communication that stays true to Gojek’s unique brand voice — making sure every message not only informs but also inspires.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
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About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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