VDI Engineer

ShyftLabs is seeking a VDI Engineer to manage their Citrix and Nutanix/VMware environments within the Infrastructure and Engineering department. The role involves driving technology solutions, business plans, and projects by identifying needs, communicating priorities, and resolving performance barriers. The engineer will be responsible for managing Citrix environments including PVS, MCS, and DaaS, proactively working on solutions and optimizations, and identifying/resolving inefficiencies and gaps. They will also support the VDI environment end-to-end, manage business applications, handle service desk tickets, and support off-hour upgrades. Building and maintaining system documentation and KB articles is also a key responsibility. The position requires on-call and shift rotations, with experience in AVD being a plus. Responsibilities include profile resets, performance monitoring, and handling level 1 and 2 issues, as well as update management and workload handling.

Must Have

• Manage Citrix environments (PVS, MCS, DaaS)
• Support VDI environment end-to-end
• Experience with Citrix ADC/NetScaler
• Experience with Citrix Workspace/Storefront
• Experience with virtual machine management
• Knowledge of Windows Server
• Active Directory & Group Policy
• Network technologies knowledge
• PowerShell scripting ability
• Analytical and problem-solving skills
• Experience with Jira, Confluence, Service Now

Good to Have

• AVD experience is value added

Perks & Benefits

• Competitive salary
• Strong insurance package
• Extensive learning and development resources

• Manage Citrix environments, PVS and MCS, and DaaS
• Proactively working on solutions and optimization
• Identifying inefficiencies, gaps, and issues and working towards resolution
• Support the VDI environment end-to-end
• Help manage business applications
• Working on incidents and requests from service desk tickets
• Support off-hour upgrades and installations
• Build and maintain detailed system documentation and KB articles to the solution center support
• Able to work on On-Call & shift rotations wrt responding to the alerts
• AVD is value added
• Profile resets, performance monitoring, and providing solutions to level 1 and 2 issues
• Update management, Profiling solutions, and handling workloads

• 5+ years overall IT experience
• 4+ years managing a Citrix virtual desktop environment, VDI solutions
• Large enterprise experience in various virtualization technologies like PaaS, DaaS, and IaaS
• Experience in DaaS, On-Prem Infra management for Citrix virtual apps and desktops
• Experience with Citrix ADC/NetScaler
• Experience with Citrix Workspace and Storefront
• Experience with Citrix MCS and PVS
• Experience with virtual machine management and UPM, and FSLogix
• Knowledge of Windows 2016/2019/2022 server
• Enterprise-level Active Directory and Group Policy design and implementations
• Extensive knowledge of network technologies at each layer of the OSI Model, and related tools
• Ability to write scripts to improve performance, resolve issues, and automate processes via PowerShell or similar.
• Excellent analytical and problem-solving skills are essential.
• Experience with Jira, Confluence, Service Now, and strict Change Management processes