Veeam Backup for Linux Engineer

1 Week ago • All levels

Job Summary

Job Description

The Veeam Backup for Linux Engineer will be responsible for troubleshooting and analyzing issues, acting as a technical focal point for IT professionals, and taking ownership of customer issues from start to finish. This includes troubleshooting within Veeam and third-party components, correcting misconfigurations, and educating customers. This role requires fluent English and strong system administration skills, along with knowledge of TCP/IP and Linux-based operating systems. The engineer will also be involved in documenting customer interactions and providing feedback.

Must have:

Fluent in English (reading, writing, and speaking).
Strong system administration skills.
Strong TCP/IP knowledge.
Strong knowledge of Linux-based OS.
Experience in installing, configuring, and maintaining services on Linux-based OS.
Familiarity with Nutanix AHV hypervisor.

Good to have:

Experience with VMware.
Experience with Hyper-V.

Perks:

Medical, dental, and vision insurance fully funded.
Life insurance and disability coverage.
Two weeks of paid time off and company holidays.
Veeam Care Days - 24 hours for volunteering.
Cafeteria subsidy.
Professional training and education.

9 skills required

9 skills required for this role

Add these skills to join the top 1% applicants for this job

vmware

kubernetes

linux

hyper-v

kvm

networking

saas-business-models

talent-acquisition

problem-solving

Job Details

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

Technical Customer Support is our customers’ “hotline.” This department has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers.

Currently, we are looking for a Veeam Backup for Linux Engineer.

Your tasks will include:

Performing troubleshooting and analysis, including log file investigation
Acting as a technical focal point in relationships to fellow IT Professionals
Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and VMware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works
Documenting all customer interactions accurately and within SLA in our CRM tool

What we expect from you:

Fluent English (reading/writing/speaking)
System administration skills
Strong TCP/IP knowledge
Strong knowledge of Linux-based OS (booting, initialization systems, package management, kernel modules management, process management, OS monitoring, storage management, filesystems, networking, tools)
Experience in installing, configuring, and maintaining services on Linux-based OS
Familiarity with Nutanix AHV hypervisor and related technologies (Prism interface, REST API explorer, aCLI, nCLI, ADFS concepts, KVM technology, NCC). Experience with VMware, Hyper-V will be a plus.

What we offer:

Medical, dental, and vision through INS. Premium cost for employee and dependent coverage is fully funded by Veeam
Life insurance and disability coverage
Two weeks paid time off along with company paid holidays
Veeam Care Days – additional 24 hours for your volunteering activities
Cafeteria subsidy
Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program

Please note: This is an on-site role, (4 days a week in the office), located in San Jose, Costa Rica. If the applicant is permanently located outside of Costa Rica Veeam reserves the right to decline the application for the position. Applications must be in English.

#LI-FT1

#LI-ONSITE

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.